Mike1000less
September 7, 2024
I tried to reach the hotel reservations representative, and after 15 calls and 3 hours of waiting (with excuses like "the rep is out for lunch"), we finally managed to book a suite and a deluxe room for nearly $2,000 per night for 5 nights. Upon check-in, both rooms were filthy, as if they hadn’t been cleaned in a year. The stunning view of the Mediterranean was obstructed by large, dirty windows. We requested to speak with the housekeeping manager, and Anna, the deputy, came to inspect the rooms. She was shocked by the condition and asked for a few hours to deep clean them. The sofa in the suite was so stained it had to be replaced. To make matters worse, the shower reeked of sewage, and for 5 people, we were provided with just two small bottles of shampoo and soap. Anna, fortunately, resolved most of these issues, but for a hotel that markets itself as "Kempinski," you don’t expect to check into what felt like a pigsty for $2,000 a night. Later, we went to the pool, which should have had a beautiful sea view, but once again, dirty windows obstructed it. The property manager, Hadas, promised the windows would be cleaned immediately—but it never happened. At the pool, we were also charged nearly $10 for a small bottle of water that costs only 20 cents. It’s the only hotel I’ve experienced that charges for poolside water. All we heard from the hotel management was how right we were and how sorry they were for the poor service, yet not a single dollar was deducted from the bill! Complaints fall on deaf ears at this hotel. They continually emphasize their "Kempinski luxury hotel" status, but inside, it felt more like a Marriott by the airport in Utah, all for nearly $2,000 a night!