Club Hotel Phaselis Rose

Very good profesinel time Hotel plaża very good:)Beautiful hotel and Barmaid hafize very nice person and very beautiful woman Beautiful hotel and Barmaid hafize very nice.have a good day. I love this hotel. Best regards. My favorite place in Turkey.

First of all one of the waiters called Noah was one of the friendliest and kindest members of staff I've ever dealt with at a hotel. He was a pleasure to be around and he deserved to be praised. We rated this hotel highly hence the high stars for the rooms, service and location. But what happened at the end of the trip but a downer on the holiday, and we are extremely disappointed in the hotel. We had a great family trip here for 10 nights , the facilities and food were great. Most the staff were friendly and talkative and provided a professional service. The issue that ruined all of this was the fact my suitcase was left in reception and not put on to our transfer with the other bags. My suitcase was taken from the room by a worker to be put with the rest of my family's luggage in reception. Upon arrival of the transfer , one of the hotel staff moved our luggage across to the mini bus driver so it could be loaded on to the vehicle. I was in the bathroom while this was taking place and when I came out I had to help get our 1 year old son on to the mini bus and settle him. As I was doing this I saw his small case and travel cot being put on to the back of the mini bus , so I had no reason to doubt that any of the suitcases would be missing . Upon arrival at the airport, the mini bus driver unloaded our luggage and left. It was then we realised my suitcase was missing . I rang the number on Google for the hotel asap which ended up being for the head office. They gave me the hotel receptions number. When I finally got through i was passed on to 3 different people , and there wasn't much understanding. Some lady finally took my details and said she would get back in touch with me regarding my case. After waiting 15 mins my wife rang back and finally got some understanding out of one of the women . She confirmed the bag was there and it would be £100 to send it in a taxi as they accept NO LIABILITY for suitcases. I was fuming at this point but had no choice as I would miss my flight and had no time to argue the cost. My suitcase did arrive with the taxi just about on time for me to make my flight but it made the whole airport experience very stressful and I had to sprint around and jump queues while pushing our 1 year old around . If the hotel says they DONT ACCEPT LIABILITY for suitcases , then why offer a service of taking suitcases to and from your room and also helping load them on to the transfer ? That makes no sense at all. So if my suitcase got lost from my room on the way to reception using a worker , that would be my fault too ? Disgusting really from a '5 Star resort'. There wasn't even any apology from the persons on the phone which was awful. The amount of money the hotel made from us as a family of 9 staying all inclusive across 3 rooms , and they have the indecency to make me spend another £100 to retrieve my case even though it was there fault. Even if they had made an offer of splitting the cost, I would have not left t

I would like to thank you for the quality services and especially the service in the main restaurant for the perfect handling, especially to the employee Mehmet Aričan. Bystrík Čakovský whith family - Olomouc - the Czech Republic.

Great territory, the sea is beautiful. Food is abudant and very delicious. Main restaurant too messy and loud, the waiters not very helpful. Aquapark is nice. Entertainment is good during the day and evening, Animation team is hard working. The standart room is very spacious and clean. The hotel is spotless in general. Would definitely come back.

We spent 8 days at Club Hotel Phaselis Rose, and it was a fantastic choice for a family vacation! The hotel offers plenty of attractions for kids – several pools, a water park, and a private pebble beach with a large pier and a bar. The kids loved jumping straight into the sea from the pier! The food was very good – fresh and varied, with something for everyone. Delicious snacks were served between main meals at the main pool and bar, which was perfect for relaxing by the water. In the evenings, the hotel organized fun themed parties and shows, providing great entertainment for both children and adults. The hotel staff deserves special praise – very friendly and helpful. Despite our late arrival (after dinner hours), they invited us to have a warm meal first and only afterward completed the check-in formalities. It was a very pleasant surprise and a great start to our stay. The hotel is located in a beautiful area with views of the mountains and the sea, making the whole stay even more enjoyable. We highly recommend this place to families looking for relaxation and fun!

I had a fantastic stay at Phaselis Rose Hotel in Kemer, Turkey. The food was delicious, and the service was both helpful and professional. The entertainment was impressive – from the spectacular evening shows to fun daytime activities, there’s always something exciting going on. This hotel is a great choice for both corporate events and family vacations. We especially enjoyed the wide variety of drinks and the excellent themed dinners – the Turkish night was definitely my favorite. Our room was clean and tidied daily, which made the stay even more comfortable. The beach and pools were well-maintained and supervised by lifeguards. The water park was a lot of fun and added an extra element of enjoyment to our stay. Highly recommended for anyone looking for quality, comfort, and great hospitality.