Martı Myra - Ultra All Inclusive

In general, very good hotel for family oriented vacation, hotel vicinity is very green, scenery is great. Overall, the landscape of hotel, and living buildings are great. Beach is awesome, and the water quality, safety team, as well as water sports facilities are excellent. Staff is very friendly and helpful, and they speak various languages, so you will find a connection. From staff, I would like to mention Mamatbek from a bar in the main restaurant, and Gulsezim - she served us mostly indoor and kids restaurant. Also, the staff at Mini kids club and dessert and coffee cafe were outstanding as well. The only feedback for improvement i would say is room cleaning service could be better, our room was cleaned only after we requested, although we tipped quite often I would say. Food was delicious and top quality. The only improvement i would suggest to consider more natural juicies, i felt that juices were too sweet and like a nectar, not a juice. When u travel with kids, and they constantly ask for juice, it is not food to give them more sugar-based nectars. Consider having at least orange or apple fresh during breakfast, i know that it is pricey, but at least for early comers.

Absolutely wonderful hotel! The grounds are generous and very green, pine trees and palms provide much needed shadow, and water fountains all around. The rooms are spacious and clean, food is as good as in top restaurants in Turkey, new each day. The sea is clean and bright, but most of all the hotel team is incredible - special shoutout to Angy and Said! Our stay was absolutely perfect ＜3

Thank you so much. Thw Best hotel in Tekirova, Kemer. I Will Come back 100% with my family. Also thanks to guest relations team

Bad service. I had to call reception each day to ask them for fresh towels and room cleaning. This is unacceptable. More of a 4 star hotel. Cleaning in all areas need more attention. The only nice thing was sea. With same price you can stay in other hotels in the area that have more facilities. I personally wouldn’t recommend.

The grounds are great and the staff do what they can but the term “ultra” all inclusive means nothing at all. The food is fine but never changes. The alcoholic drinks are the cheapest possible thw wine is just not drinkable. If your own menus say mojitos as made with limes then but some limes to make them. You can’t get soft drinks easily as the soda machines are all behind the bars rather than available for people to use. They allow dogs in so the yapping by the pool/bar/lobby is CONSTANT. A few tweaks could make this is much more enjoyable holiday.

First the positives and there are a number. The gardens, pools and beach are fantastic and well maintained. Numerous places to relax and enjoy the surroundings. The dive center made our holiday and the team there are so attentive and professional. What a great experience they gave us. The food options are significant and of good quality (except the deserts which are bland and all taste the same). Bar staff were happy and friendly. Bedrooms are large and the air con works well in 42 degree heat. Now the challenges I have with this resort and the GM really needs to take note of the criticism directed by all the comments from his guests. Because if there is a trend of poor feedback and nothing is being done then the GM is accountable. If I was a shareholder of this resort I should also take note and force change. 1. Room service was appalling. Hair on the shower tray for 4 days and untouched, ran out of soap and never restocked (and the most watered down soap ever), missing towels - 3 times and we had to keep calling for restock. Not just dirty towels needing replaced but completely missing). The only thing room service do is throw your duvet on the bed and tuck it in. That is it 2. Guest relations couldn’t care at all. We had an ant infestation on my daughters bed ( you can expect ants given the resort is in a forest) but when I asked guest relations to look into it, they said “can this wait until tomorrow”. This was at midday. When WiFi wouldn’t work, we asked for someone to look into it and they said “The IT person is too busy to deal with you and come back tomorrow”. When they called to ask how our stay was, we started telling them some issues and they couldn’t get off the phone quick enough. We only got to 2 of the multiple challenges. 3. Public toilets were absolutely disgusting. Human faeces all over the toilet seats and urine all over the floors. Multiple times in both male and female toilets. Seriously!!! The hammam is awesome but to get into it you need to pass by the most smelly toilet in the resort. Completely off putting. 4. 5star is totaly misleading. Perhaps a very low 4 star but given the above issues I would rate a low 3. Honestly *********** should demand proof of 5 star before hosting such resorts. So Mr GM what action are going to take? Why don’t you hire consultants to train your staff better or hire more staff if there are shortages. But please don’t just say you have informed the various departments to do better. As clearly given the comment trends this doesn’t work.