Das Tegernsee

The hotel impresses with its diverse amenities, including a well-equipped gym and spa, and attentive staff providing exceptional service. Guests appreciate the amazing breakfast and stunning views of Tegernsee.

Had booked a room with Lake view, 2nd floor Tegernsee Building, then it came out the room has from the inside 10 cm width lake view. The Director, instead of offering a solution, he advised us a more expensive room with indeed lake view, for EUR 100 extra per night, "nice" gesture .... in fact he did not offer anything! The bill was paid in advance and when checking out they asked for another EUR 9 for ... "energy/electricity" used in the room?? was not on the bill that was paid before nor mentioned anywhere ... and is money for the hotel for the energy consumption, not for the city nor the state. Then asked whether they would give money back for internet et al not working ... Breakfast is a nightmare: No sheet on the table, you eat on the raw wood that is hardly cleaned from the previous client, for sure no sanitizing spray used for invalidating for food contact surfaces. The director is acting as doing a favour going to the kitchen for dark bread, the staff throws the coffee on the table, does not say hello, nor good morning. They do not ask whether you want a fresh egg from the kitchen and look worried if you ask saying "of course". The floor looks like a pig stall, especially as some other cultures sit in shorts, throw all the food on the floor, which is not cleaned promptly. In the fruit salad was a fig with mold, which showed to the staff the lady said "should not happen". So no quality control, let alone no heart. The breakfast is pure mass clearance, which is not worth a 5 star rating, in the best case a 3 stars. Internet did not work, battery of the safe did not work, 1 small pillow, extra one only delivered after 4 hours and asking 2 times. And of course giving a room with no lake view and asking 50% premium for that ... This hotel is just doing the minimum of the minimum, not worth at all 5* and everywhere you feel the impression that the water is up to the neck, profitability issues, mostly by the fact that personnel is unexperienced and even more, not friendly at all.