Sheraton Surabaya Hotel & Towers

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1 room, 2 adults, 0 children

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Sheraton Surabaya Hotel & Towers

Name: Sheraton Surabaya Hotel & Towers
Address: Jl. Embong Malang No.25-31, Surabaya, Kedungdoro, 60261 Tegalsari, Surabaya, East Java, Indonesia, Jl. Embong Malang No.25-31, Surabaya, Tegalsari, 60261, Indonesia
Price range: From NZD 171
Rating: 4.7

Renovated in 2025

No. 2 of Premium Hotels in Surabaya

Jl. Embong Malang No.25-31, Surabaya, Kedungdoro, 60261 Tegalsari, Surabaya, East Java, Indonesia

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Last booked 1 hr ago

Highlights

Newly renovated

Varied breakfast

Sparkling clean

Lots to do

Ideal location

Amenities

Outdoor swimming pool

Spa

Massage Room

Executive Lounge

Fitness Room

Private parking

Car Charging Facilities

Priority airport pick-up

All amenities

Property Description

Experience the essence of Surabaya Indonesia at Sheraton Surabaya Hotel & Towers. Ideally situated in the city center, adjacent to Tunjungan Plaza Mall and close to shopping, attractions, corporate offices and the convention center, our family-friendly hotel in Surabaya is the perfect choice for every traveler. Enjoy a host of amenities, from a spa, tennis courts and outdoor pool to tempting restaurants, free WiFi, a full-service business center and more. Unwind in our well-appointed hotel rooms with plush Sheraton Signature Sleep Beds, city center views and marble baths with pampering products. If a business or social event brings you to Surabaya our expansive function rooms, modern technology and expert services ensure a successful gathering. When it's time to explore, many of Surabaya's top sites are close to the hotel, from cultural and religious monuments to world-class shopping. No matter what brings you here, Sheraton Surabaya Hotel & Towers looks forward to hosting your stay in Surabaya Indonesia.

9.5/10

Amazing

Newly renovated room is comfortable and linked to the mall.

All 110 reviews

Surroundings

Airport: Juanda International Airport

(19.8 km)

Train: Surabaya Gubeng Train Station

(2.0 km)

Train: Surabaya Pasar Turi Train Station

(2.3 km)

Landmarks: Fun World

(120m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Premium King Room with City View

1 King bed

Has window

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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Royal Suite

1 King bed

Has window

Non-smoking

Air conditioning

Private bathroom

Bathtub

Minibar

Room Details

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Presidential Suite

1 King bed

240m² | Floor: 27

Has window

Non-smoking

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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Two Bedroom Apartment

1 King bed and 2 Double bed

Has window

Non-smoking

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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Ambassador Suite

2 King bed

Has window

Non-smoking

Air conditioning

Private bathroom

Refrigerator

Minibar

Room Details

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Club King Room

1 King bed

Has window

Air conditioning

Private bathroom

Bathtub

Minibar

Room Details

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Junior Suite

1 King bed

42m² | Floor: 25

Has window

Non-smoking

Air conditioning

Private bathroom

Bathtub

Minibar

Room Details

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Deluxe Two Double Room (Newly Renovated)

2 Double bed

Has window

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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One Bedroom Apartment

1 Queen bed

Has window

Non-smoking

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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Premium Twin Room with City View

2 Double bed

Has window

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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Executive Suite

1 King bed

80m² | Floor: 25-26

Has window

Non-smoking

Air conditioning

Private bathroom

Bathtub

Minibar

Room Details

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Three Bedroom Apartment

2 Single bed and 2 King bed

Has window

Non-smoking

Air conditioning

Private bathroom

Bathtub

Refrigerator

Room Details

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Club Twin Room

2 Single bed

Has window

Air conditioning

Bathtub

Minibar

Doorbell and phone alerts

Room Details

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Deluxe King Room (Newly Renovated)

1 King bed

Has window

Air conditioning

Private bathroom

Bathtub

Minibar

Room Details

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Premium Room City View

1 King bed or 2 Double bed

Has window

Air conditioning

Bathtub

Daily housekeeping

Room Details

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Deluxe Room

1 King bed or 2 Double bed

36m² | Floor: 14-18

Has window

Air conditioning

Bathtub

Daily housekeeping

Toothpaste

Room Details

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Deluxe Suite

1 King bed

64m² | Floor: 20-24

Has window

Air conditioning

Private bathroom

Bathtub

Daily housekeeping

Room Details

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Guest Reviews

9.5/10

Amazing

110 reviews

Cleanliness9.5
Amenities9.4
Location9.5
Service9.5

Average for similar properties in Tegalsari

Most Mentioned

Review summary

Room Quality: Rooms are spacious, clean, and newly renovated, offering a comfortable stay. Guests appreciate the cleanliness and modern facilities, with some rooms providing an enjoyable view. The availability of amenities enhances the overall experience.(based on 32 reviews)

A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r

September 26, 2025

The hotel staff provided outstanding service. I was initially placed in a newly renovated Deluxe room that was full of mirrors, which I didn't care for. Manager Ms. Tasya immediately and efficiently handled my request for a room change, even escorting me personally to the new room. Separately, Chef Ms. Kurnia Fitri was also incredibly attentive; she introduced me to some authentic local Indonesian food, including a delicious chicken soup that I highly recommend.

S‍J‍o‍n‍g

October 14, 2025

Newly renovated room is comfortable and linked to the mall.

b‍r‍a‍n‍M

August 21, 2025

Stay for a night before my mount bromo trip. Very clean and newly renovated room :)

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

June 1, 2025

Good experience overall. Room is spacious with all the amenities for a trip. The only issue was that the toilet had a lingering foul smell. The stench was quite bad on the first day, but the staff we contacted at night managed to apply some disinfecting spray which got rid/masked the smell. The smell came back the next day though but the smell wasn’t as strong as the first night, it was bearable.

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

May 22, 2025

24 hours fitness center is a big plus. Room are good and sanitised. Is just many mirrors.

B‍k‍_‍E‍m

October 16, 2024

I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

March 19, 2025

Hotel is grand and room is big and spacious. Staff are really friendly and helpful. Will definitely go back again

A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r

February 24, 2025

Everything wonderful and I had a great stay. Would be even better if there’s a dehumidifier in room.

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: after 15:00

Check-out: Before 12:00

Front desk hours: 24/7

Child policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds

For all room types, cots and extra beds can be added.

Fees for extra beds and cribs are not included in the total and must be paid at the hotel.

Age	Fee
Children 5 years old and under	Extra cot: Free
Children 6 years old and over	IDR 786,500 (approx. NZD 82.56) per person per night

Breakfast

Opening hours[Mon - Sun] 06:00-10:00 Open

Age	Fee
Adult	Contact property

Additional breakfast fees are not included in the total and need to be paid at the property.

Pets

Pets are not allowed

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

Opened: 1995
Renovated: 2025
Number of Rooms: 348

Phone:+62-31-5468000

Email:sales.00164@sheraton.com

Frequently Asked Questions

What are the check-in and check-out times at Sheraton Surabaya Hotel & Towers?

Check-in at Sheraton Surabaya Hotel & Towers is from 15:00 and check-out is by 12:00.

What amenities and services does Sheraton Surabaya Hotel & Towers have?

Sheraton Surabaya Hotel & Towers has the following amenities and services: Shuttle Bus Service.

Does Sheraton Surabaya Hotel & Towers have a swimming pool?

Yes, Sheraton Surabaya Hotel & Towers has a pool.

Are pets allowed at Sheraton Surabaya Hotel & Towers?

No, pets are not allowed at Sheraton Surabaya Hotel & Towers.

How much does it cost to stay at Sheraton Surabaya Hotel & Towers?

Prices at Sheraton Surabaya Hotel & Towers may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.

Which airport is closest to Sheraton Surabaya Hotel & Towers?

The nearest airport is Juanda International Airport, just about 41 mins from hotel by car (19.8 km) away.

What is the cancellation policy for Sheraton Surabaya Hotel & Towers?

The cancellation policy for Sheraton Surabaya Hotel & Towers depends on the room type and booking terms.

About This Property

Nearest Airport	Surabaya Airport
Distance to Airport	25.47KM
Nearest Train Station	Surabaya Gubeng Train Station
Distance to Train Station	2KM
Average Price From	NZD481
Hotel Star Rating	5