Alpine View Motel

Thanks Tully and Roger for your fantastic service. Had a great stay and the rooms wete well presented and fantastic value for money. Best nights sleep in ages. Will recommend your motel to family and friends.

Friendly and helpful host; checked Milford road status and gave us maps. Nice room, clean and quiet, has everything you need. The motel is a good location just one street back from the lake and within walking distance of the shops. Highly recommend.

Big regret. Extremely unhappy with condescending attitude, lack of hospitality, and unprofessionalism of owners Rodger and Tilly. We made a booking on the website and selected 10pm ETA (this time option was available on the website, and was clearly written on our confirmation email). When I realised night of that they hadn’t let me know late arrival arrangements, I emailed well within reception hours to ask what to do and over some correspondence received a series of very condescending emails with a snarky attitude. After charging us $40 simply to access a key lockbox, the owners wrote back in a condescending tone "Most people just pay attention to our confirmation email ... The confirmation email clearly states 8pm for reception closure, but you decided to ignore that for whatever reason... We can’t wait up for people at all hours of the night… No other job works 12 hours per day…” Our email said 10pm ETA, since that option was available on the website. Further, after our stay, they sarcastically thanked us for leaving rubbish on the bathroom floor (not true at all), and seemed to accuse me of lying when I let them know our schedule was delayed because we were told Homer Tunnel was closing that night, saying it wasn't closed and asking how I managed to communicate if I was in Milford Sound the previous night since there is no cell service there (even though the restaurant and hotel at Milford Sound has wifi to send emails…). They also weren’t there in reception at 9:30am for checkout. The room was comfortable, but the immediate snarky attitude and subsequent unprofessionalism was so off-putting it made me regret giving my business to this place.

We really enjoyed our 4 nights at Alpine View. Room 8 was spacious, comfortable and well-equipped. Lovely new bathroom. It was also peaceful, with little noise from other patrons. John, at the front desk, was marvellous; friendly, helpful and knowledgeable. We hope to return on future visits