Tbilisi Philharmonic by Mercure Hotel Reviews
Tbilisi Philharmonic by Mercure Hotel
10 Petre Melikishvili St, Tbilisi, GeorgiaView Hotel Details
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Tbilisi Philharmonic by Mercure Hotel Guest Reviews
4.5/5
Great
20 review
Verified reviewsLocation4.7
Amenities4.4
Service4.2
Cleanliness4.8
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All Reviews(20)
Positive reviews(20)
Reviews with photos/video(3)
Awesome stay(10)
Great location(3)
Guest User
Standard Room with Double Bed
Stayed in Jun 2024
Solo travelers
2 review
Great
Posted on Jun 14, 2024
Really outstanding value for money as this hotel is close to Rustaveli with a number of buses going to and from Freedom square as well as the old town. It’s also convenient for Avlobari where many day trips departs from. The rooms are excellent ! Clean, spacious and well appointed. There are a lot of flights arriving into Tbilisi in the early mornings, do note that you can enter a 00:00-06:00 check in option so that you can have a snooze as soon as you get in from the airport.
Ii can’t really complain about this property, central, convenient and lots of shops close by. This is not down in the old town so the price is a bonus for what it is.
Response from Property: Dear valued guest,Thank you so much for your wonderful review! We are thrilled to hear that you found our hotel to be outstanding value for money and that our location near Rustaveli and convenient access to transportation options suited your needs perfectly. It's great to know that you enjoyed our excellent rooms, finding them clean, spacious, and well-appointed.Thank you once again for choosing to stay with us and for sharing your positive experience. We look forward to welcoming you back on your next visit to Tbilisi!Warm regards,Magda GelashviliAssistant Front Office Manager
Diana
Standard Room with Double Bed
Stayed in Apr 2024
Couples
8 review
Outstanding
Posted on Apr 26, 2024
Great hotel with amazing breakfast!!! New, clean rooms that 100% match the photos. There is a small gym with everything you need for a workout!
Response from Property: Dear Diana,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that you had a great experience at our hotel and enjoyed our amazing breakfast. It's fantastic to know that you found our rooms to be new, clean, and exactly as shown in the photos. Your satisfaction is our priority, and we're glad that we could meet your expectations. We look forward to welcoming you back for another enjoyable stay.Best regards,Mariam IchkitiFront Office Manager
Titan
Standard Room with 2 Single Beds
Stayed in May 2024
Business travelers
4 review
Outstanding
Posted on May 20, 2024
Excellent hotel. Nice and quiet room. People friendly. Good location
Response from Property: Dear Titan,Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us and found the room nice and quiet. Our team takes great pride in providing friendly service and we’re glad to know it made a positive impact on your experience. We look forward to welcoming you back on your next visit!Best regards,Mariam IchkitiFront Office Manager
RokasG
Standard Room with Double Bed
Stayed in Jan 2024
Solo travelers
3 review
Outstanding
Posted on Jan 12, 2024
I strogly recommend his hotel.
Amazing hotel in all criterias as it can be. Very fresh, clean and comfy amenities, spectacular place in a heart of a city, but quiet enough.
Amazing and extra helpful staff. Atention to costumer is maximum. They even remember what I eat or drink and each morning waiting you with that.
I would say that this hotel changed my opinion that hotels are no longer trying for customers. the Philharmonic Tbilisi Hotel perfectly denied that opinion.
I will definetely back to this hotel again.
Response from Property: Dear RokasG,Thank you so much for your glowing recommendation! We're delighted to hear that you had an amazing experience with us. It's fantastic to know that our fresh, clean, and comfy amenities, combined with our central yet quiet location, exceeded your expectations. We take pride in our attentive and helpful staff, and we're thrilled that their efforts made a lasting impression on you. We appreciate your kind words and can't wait to welcome you back to Tbilisi Philharmonic Hotel by Mercure for another wonderful stay!Best regards,Mariam IchkitiFront Office Manager
Guest User
Superior Room with Double Bed
Stayed in Jan 2024
Couples
1 review
Great
Posted on Jan 6, 2024
Location is good, breakfast really good, clean and made room every day. But reception is not kind ( Ms. Nina) my reservation was superior double bed but first night (522) she gave us single bed superior and asked next day, she said sorry, i can't give you another because empty rooms for her new customers. After that she gave standard room ( 419 ) she else offered to send us another hotel( low price but free transport!! ) She must be more kind and no difference between customers! Mercure hotel should care about her
Response from Property: Dear guest,Thank you for sharing your experience, and we're pleased to hear that you enjoyed our convenient location, delicious breakfast, and the cleanliness of your room. We sincerely apologize for any inconvenience caused by the confusion with your reservation and the challenges you faced with the service. Your feedback is valuable, and we assure you that we will address this matter internally to ensure a more consistent and courteous service. We hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards,Mariam IchkitiFront Office Manager
Faran and Co. International Translations
Standard Room with 2 Single Beds
Stayed in Oct 2023
Business travelers
4 review
Outstanding
Posted on Oct 23, 2023
Fantastic hotel! Highly recommended!!!
Great location, newly renovated.
Response from Property: Dear guest, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic experience at our hotel and appreciate your recommendation. Our team takes pride in providing a great location and ensuring a newly renovated space for our guests. We look forward to welcoming you back on your next visit.Best regards,Mariam IchkitiFront Office Manager
Guest User
Standard Room with 2 Single Beds
Stayed in Nov 2023
Business travelers
1 review
Outstanding
Posted on Nov 13, 2023
Perfect service. Fresh and clean hotel.
Response from Property: Dear guest, Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our perfect service and appreciated the fresh and clean atmosphere of our hotel. Your feedback is valuable, and we look forward to hosting you again for another wonderful stay.Warm regards,Mariam IchkitiFront Office Manager
Guest User
Standard Room with Double Bed
Stayed in Jan 2024
Friends
1 review
Outstanding
Posted on Jan 10, 2024
Staff and location was great
Response from Property: Dear guest,Thank you for your positive feedback! We're thrilled to hear that you found our staff and location to be great. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful experience.Best regards,Mariam IchkitiFront Office Manager
Huixiaohezi
Standard Room with Double Bed
Stayed in May 2024
Friends
4 review
Outstanding
Posted on Jun 10, 2024
The hotel is located in the city center, close to the subway, and convenient for travel. The hotel rooms and facilities are great, especially the front desk staff are very enthusiastic. According to our needs, they patiently and carefully recommend travel plans and routes to us. Finally, please allow me to thank the front desk boy on the day of departure. He not only helped us call a taxi to Tbilisi International Airport, but also when we had a dispute with the taxi driver over payment, he was fair and protected the interests of the hotel guests, which won unanimous praise from our group!
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Response from Property: Dear Huixiaohezi,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and found our central location convenient for travel. We are especially delighted to hear about your positive experience with our front desk team. It’s our goal to provide excellent service and we’re glad they could assist you with travel plans and routes. We look forward to welcoming you and your group back to the Tbilisi Philharmonic Hotel by Mercure in the future.Best regards,Mariam IchkitiFront Office Manager
Vanessa0727
Standard Room with 2 Single Beds
Stayed in May 2024
Solo travelers
5 review
Outstanding
Posted on May 9, 2024
They are very friendly and their service is very attentive.
Breakfast was great and the room was very nice.
If I come to Tbilisi again, this is a hotel I definitely want to go back to.
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Response from Property: Dear Vanessa0727,Thank you so much for your glowing review of our hotel! We're delighted to hear that you had such a positive experience during your stay with us. We strive to provide exceptional service and create memorable experiences for all our guests, so your feedback means the world to us. We would be honored to welcome you back to our hotel the next time you visit Tbilisi. Warm regards,Mariam IchkitiFront Office Manager
Zhuzhubaobao666
Standard Room with Double Bed
Stayed in May 2024
Friends
8 review
Outstanding
Posted on May 15, 2024
I stayed in three hotels in Tbilisi, and this one is the best. Good location and big room
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Response from Property: Dear Zhuzhubaobao666,Thank you for choosing to stay with us during your time in Tbilisi and for taking the time to share your feedback. We are delighted to hear that your experience with us stood out among the hotels you visited in the city. It's fantastic to know that you found our location convenient and that you enjoyed the spaciousness of your room. We hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,Mariam IchkitiFront Office Manager
Guest User
Standard Room with Double Bed
Stayed in Mar 2024
Couples
1 review
Outstanding
Posted on Mar 9, 2024
Excellent hotel, everything is new, the internet is fast, the staff is polite, the price/quality is the best you can find. Definitely recommend!
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Response from Property: Dear guest,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay with us and found our facilities and services to your satisfaction. Your recommendation means a lot to us and we look forward to welcoming you back in the future.Best regards,Mariam IchkitiFront Office Manager
YIRUO
Standard Room with Double Bed
Stayed in Jan 2024
Friends
1 review
Outstanding
Posted on Jan 18, 2024
The hotel is very close to rustaveli, it is more convenient to have the subway, and it is not far from Freedom Square. Although the room is not big, it is still quite comfortable. The only thing is that the bathing area cannot be closed. Water will splash out when taking a bath.
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Response from Property: Dear YIRUO, Thank you for choosing Tbilisi Philharmonic Hotel by Mercure and sharing your experience. We're delighted that you appreciated our central location and the convenience of the metro. It's great to hear that, despite the room size, you found it relatively comfortable. We appreciate your feedback regarding the bath area, and we apologize for any inconvenience caused by the water splashing. Your comments are valuable and we will look into addressing this issue to enhance the overall guest experience. Hope to welcome you back for another stay, providing an even more comfortable experience.Best regards,Mariam IchkitiFront Office Manager
Andrii Kovalchuk
Standard Room with Double Bed
Stayed in Jan 2024
Couples
35 review
Very Good
Posted on Jan 5, 2024
We have stayed at this hotel 4 times already. The rooms are small but comfortable and clean. We lived in room 325. Right in the city center, excellent location. In principle, we were satisfied. The only negative is that there is no parking at the hotel. You can only park if there is space.
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Response from Property: Dear Andrii Kovalchuk,Thank you for choosing to stay with us repeatedly, and we appreciate your loyalty! We're pleased to hear that you find our rooms comfortable and clean, and we're glad you enjoyed our central location in the heart of the city. We're constantly looking for ways to enhance our guests' experience, and we appreciate your valuable input. Looking forward to welcoming you back for your 5th stay!Best regards,Mariam IchkitiFront Office Manager
y.T.m.N
Superior Room with 2 Single Beds
Stayed in Dec 2023
Family
245 review
Outstanding
Posted on Jan 3, 2024
The location of the hotel is very good. It is in the city center of Tbilisi. The lobby is stylishly decorated and the front desk service is also good. The breakfast is very good and the ingredients are very good. You can drink BORJOMI as you like. The breakfast is a bit of a hiccup. Ctrip's customer service is great, as always. The problem was solved quickly!
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Response from Property: Dear y.T.m.N,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed our central location, stylish lobby, and excellent breakfast. Your compliments about our front desk service and the quality of ingredients are much appreciated. Your feedback motivates us, and we look forward to welcoming you back for another enjoyable stay.Best regards,Mariam IchkitiFront Office Manager