Guest User
July 25, 2022
We planned a trip to Tbilisi three weeks before checking into the hotel, arranged everything in advance and paid for the accommodation in full. Upon arrival at the hotel on the day of check-in, we were informed that there were no rooms available. Our surprise knew no bounds; it turned out that it was in our two rooms that emergencies occurred (a pipe burst in one room and the other was flooded) - a coincidence? Don't think. The administration was not interested in resolving the issue; they accused us of being our own fault; they supposedly wrote to me by email two days before check-in that the rooms were unavailable. Since our trip involved visiting several countries, naturally, I did not have constant communication and access to the Internet, and I did not receive any letters. This is the first time I have encountered such a negligent attitude, and I have been traveling independently for many years. All the hotel administration did was call two neighboring hotels and, of course, there were no available rooms there (we booked and paid for the hotel three weeks before the check-in date, even if the administration warned two days in advance - this is already unethical, they, like at least, they should have offered some alternatives before our arrival. After all, it’s not our fault that they had any problems). Can you imagine what it’s like to come to a foreign country, a foreign city and receive such a setup?! We ourselves looked for accommodation options available on the date of check-in (we were very lucky that we found such an option, there was only one free room left. That is, we suffered additional inconvenience - we had two separate rooms booked in the current hotel, but in fact we had to huddle in one room in another hotel), the hotel did not provide any assistance, the administration behaved extremely arrogantly and arrogantly towards us, they did not even try to understand our situation, but only blamed us for their own mistakes. I HIGHLY DO NOT RECOMMEND THIS HOTEL if you don’t want to ruin your vacation and impression of the city. There are many other decent hotels in this area, with good views and cuisine. Actually, as a result, we checked into a hotel 100 meters from the current one, which we never regretted. Advice: take care of your nerves and choose another hotel!
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