Tbilisi Saburtalo Hotel by Mercure

This is one of the better hotels I have stayed in in Tbilisi, the rooms are clean, the facilities are well equipped, and the favorite is the coffee machine! The customer service came to clean it every day. The reception staff Archil and Tamer, worked very warmly, recommended many interesting places for me, and also upgraded me to a room with a better view for free

Really nice recently refurbished hotel. Located in a good location for restaurants local and international,bars shops. Excellent friendly staff. Red park very close by. Also close by is turtle lake with boating, restaurants bars, ice cream, on the other side of valley is lisi beach which is another lake with similar attractions.

I stayed at this hotel for about two weeks and really enjoyed it: it's a good budget city hotel. The service is a strong point, especially the front desk staff—a special shout-out to Ani, Ana, and Mariam. I don't usually call out people by name, but I can genuinely say they're doing an excellent job. Even though I was just a classic member at check-in, they acknowledged my loyalty, which was appreciated, and gave me a high-floor room upgrade — totally unexpected but really nice of them. The only caveat is that the hotel isn't central, which can be a downside depending on where you want to be in the city. It's about an 8-minute taxi ride (8-10 GEL via Bolt) from the historical center. There's a metro station next door, but it's not within walking distance to the sights or restaurants. For me, this wasn't a problem as I was aware of the location, but judging by reviews on other platforms, some people are caught off guard by this. That said, the value for money, in my opinion, isn't great. This is in line with other hotels in Tbilisi I've stayed at — they're all good, but a bit overpriced for what they offer. That said, this hotel is perhaps the best value you can find from a big chain in the city. Accor hotels in Tbilisi probably have the most honest pricing right now and offer good or even great service. So, in the end, I'd still highly recommend it.

I only have positive things to say about this hotel. I stay in 2-3 hotels a month. So I appreciate friendly and accommodating staff. The front desk staff that greeted me, Salome and Tamar, were great. They were friendly, nice, warm and positive the whole time I was waiting on my room to be prepared. They went above and beyond what was necessary. The room is simple, which I prefer. It didn’t have that leftover smokey feel that some of the hotels I’ve stayed in Tbilisi have had. You can order room service, but since you are near good restaurants, I’d recommend that instead to experience the local food. You are also a quick taxi to anything for really cheap.