MariaLuis Hotel

Perfectly located hotel along with very helpful and supportive staff. Brilliant view of the church. Breakfast could be better. Walking distance from all the main attractions and squares in Tbilisi. Would definitely be coming back and highly recommend this hotel at a budget.

The hotel is very good for the price we booked it. Also, upon reaching they informed us that they had upgraded our room which was a pleasant surprise. The rooms were clean, nice, and cozy. They had all the basic things and also a balcony. Little small to keep the entire luggage. So we kept some of our luggage in the luggage room on the ground floor. The hotel had a lift and also staircases along with it. The complementary breakfast is also good. The only little discomfort is with the car parking if you take your car. The place to park is very small and congested. But this can be ignored as people are very nice. Especially Lana. Lana is a gem of a person. She helped us a lot. We had to cancel our booking once because of some mishappening. It was entirely up to her to cancel or not cancel. She could have even refused but we are grateful that she allowed us to cancel understanding our circumstances. We would like to stay again at this hotel if we go to Tbilisi again.

when we arrived at the hotel at 2am to check in the Hotel refused to honor our booking agents confirmed reservation and made us let them cancel it , maybe to save paying a commission we cannot comment on that?. The hotel staff then refused to take a credit card and insisted CASH only ,we did not have enough cash so eventually they relented but made us pay a surcharge of 10% on our total bill to use a credit card ??. This hotel is very noisy at night many children running around early evening until 1.30am some nights the hotel night we have kids ourselves but until that late !! reception did nothing to stop it and the manager said the hotel is full so this noise until 1.30am is acceptable ? it was very clear that it was not that full, even if it was full this level of noise disturbance to that late at night is not acceptable. Strangely Food and cigarette ash was thrown down onto our balcony from the room above on several days,we showed the reception lady but she did not seem to care so that was that. draughty doors filled with tissues ?? would be ok in the hot summer but not in freezing winter The included breakfast is repetitive and mostly cold but generally ok. The Hotel accused us after nearly 5 weeks in residence of putting milk in a kettle and burning it?? even though we had full use of a micro wave plus the kettle in the room was already burnt when we moved into the room but we boiled it as usual to clean it and it was ok to use so did not complain , then 2 days before moving out they accused us by text of this? . To start with and As we had some business in tbilisi to take care which could have taken up to 12 weeks we checked in for an initial 5 weeks only plus as at that time it was difficult to leave and get another hotel immediately unfortunately I had used the hotel as an address for correspondence in tbilisi so we had to stay until its conclusion. we paid in full eventually by card (including the 10% credit card surcharge, yes we have filed a complaint with the booking agent and card our provider) , but if we had not used the hotel address and paid in full we would have changed hotels we no choice but to stay put feel ripped off and use ear plugs. Thankfully our business concluded much earlier than expected so we did not have to stay for up to 3 months just only the original 5 weeks we had paid for and we left ASAP. The House keeping and kitchen staff were all very nice, but that was all. Of course we still have all reservation confirmations documents etc from the original online booking agent and the hotel confirmation emails , plus I made the hotel provide a full itemized payment invoice showing their 10% credit card surcharge . Tried to sort things out with the hotel reception staff and manager but they were not even interested in talking about this 10% card charge etc and TBH a bit aggressive to me when I tried. TBH we hate leaving bad reviews god knows business is hard enough but feel we have been ripped of and

Hotel is excellent and just 5min walk away from Metro station. Our stay was comfortable and staff was very supportive. Rooms are good and spacious for family of 3. Breakfast was good and all basic items were there.