One of the best chain hotels I've been to. All new. Very high quality, stylish, beautiful. Everything in the RED hotel concept is a combination of old and new, strict and comfortable. Very stylish. The rooms are gorgeous. The bed is comfortable. As a status participant, I was upgraded to two categories, which is very nice. Superior room with balcony - excellent, spacious. The downside is that there is basically no coffee machine. Robes and slippers, as well as accessories on request. But they brought it right away. Excellent French cosmetics (though in dispensers). We had an event, we celebrated an anniversary. The hotel prepared a surprise - sparkling wine and a snack were waiting for us in the room. A very touching letter. For which special thanks. A special mention goes to the reception staff. During my entire stay I never heard the word no. It was always only Yes! They organized for me: a coffee machine (!), slippers/robes/accessories, ice, brought food to my room, arranged late check-out until 4 pm without any problems, helped me print it, told me everything. Lukas and Demian are true professionals in their field! Of the minuses, I would like to mention housekeeping. At first, this person, despite the Don't disturb sign, broke into the room three times (and we slept off the road). But then an outrageous situation arose - the maid took away everything she saw - sparkling wine (half a bottle), a closed bottle of Borjomi, nuts. And what upset me most was the gifted letter from the hotel. As well as all accessories from the bathroom. Plus she gave us one open (!) bottle of water and hung a sign on it that it was new. Terrible situation! It’s good that I put the laptop in the safe (otherwise I would have taken it too). We kindly ask you to reprimand the maid and fine her! The situation was resolved at the reception. And they prepared a new letter from the team for us to remember the event. Thank you, Luka! I hope this doesn't happen again at the hotel. Having closed my eyes to the work of a particular maid, I give the hotel a rating of 5 with an advance payment for the future. I'll be back, I loved it!
Outstanding
40 Reviews