Reviewer6666
August 16, 2024
Good, but not great. We stayed for dinner, bed and breakfast, and despite much that was above average - well-equipped room with lovely view from south-facing balcony, fabulous dinner, exemplary service in restaurant - the overall experience was diminished by a few oversights/errors/omissions, particularly affecting the ‘guest experience’ within the hotel. For example: at check-in (for which we were 20 mins early) we were sent to the lounge and then forgotten; we weren’t asked at what time we’d like dinner, but told when we finally did check in; our jug of milk in the fridge had a fly in it; and we returned after a day out to find some of our toiletries, including a toothbrush, on the bathroom floor (apparently removed from a shelf when cleaning). All of these issues could have been avoided at no extra cost with more care and consideration for the guest.