Como Castello Del Nero

One of the most impactful properties I have visited and I will highlight a few desired improvements. My photos will also tell an impressive story. PROS: tranquil, serene, beautifully styled, gorgeous gardens, 10 mile vistas, incredible breakfast service, location CONS: limited private public areas, at peak service hours staff pressed, some rooms may be compact and lack views, dimmer lighting at Taverna and Pavillion in evening. My first COMO and I will try others. Used PLAT AMEX got upgraded to 201 suite which was incredible. Friendly and warm staff!

This was one of our last stops through Italy and a great choice! Rolling Hills and Vineyards the grounds are absolutely stunning with Rolling Hills and breathtaking views around every corner. The hotel sits on 740 plus acres and has great hiking/walking trails. It is located in the heart of the Chianti region and a shirt trip to San Gimignano and Sienna. I would especially like to give a shout out to Matteo who was very accommodating to any request we have. All of the staff was very friendly and accommodating. We did not have a chance to try the Michelin star restaurany inside of the hotel but I heard it is absolutely wonderful from the other guests. I would highly reccomend!

**Overall Experience:** COMO Castello Del Nero is a stunning property that has recently undergone renovations, and it shows. The entire facility is polished, with everything working perfectly. The rooms are spacious and exude the perfect Tuscan vibe, making it a truly luxurious stay. The hotel's location is ideal, situated centrally between Florence and Siena, providing easy access to top wineries, San Gimignano, and Rinuccio, which is acclaimed as the best lunch destination in Italy. **Positives:** - **Property and Rooms:** The recently renovated hotel boasts a polished and well-maintained appearance. The rooms are spacious and embody the Tuscan aesthetic perfectly. - **Location:** Positioned perfectly between Florence and Siena, the hotel is only a 15-20 minute drive to major attractions and renowned vineyards. - **Wellness Packages and Activities:** The hotel offers comprehensive wellness packages, including a memorable truffle hunting experience. The surrounding area also provides excellent hiking opportunities, which the family thoroughly enjoyed. **Areas for Improvement:** - **Staff Training:** A significant portion of the staff appeared to be young and possibly on summer jobs. Their training seemed insufficient, as they often strictly adhered to rules without showing flexibility or proper customer service. - **Incident in Jacuzzi:** My daughter was swimming with me in the hot jacuzzi when staff asked her to leave, citing a policy against under-16s when other guests are present. After explaining there were no other guests, they eventually allowed her to stay. - **Dinner Service:** At dinner, I requested my food earlier and was initially refused, being told I had to wait for everyone else. It took an escalation to the manager to resolve the issue and get the food served earlier. - **Pool Service:** The pool service was lacking. We had to search for the pool attendant to get water instead of having it brought to us automatically, which is expected at a luxury hotel. **Conclusion:** While the property itself is beautiful and the rooms and location are excellent, the service at COMO Castello Del Nero needs improvement. The predominance of young, possibly temporary staff who are not fully trained leads to customer service issues. This contrasts sharply with other luxury hotels, such as the Four Seasons in Florence, where senior staff provide exceptional service. Although these issues were resolved after complaints, they should not have occurred in the first place. With better training and service standards, COMO Castello Del Nero could become a top-tier destination. **Additional Note:** - **Room Recommendation:** Avoid the loft suite during the summer, as the bed area does not cool properly. Opt for a standard room or a suite without two floors for a more comfortable stay. Overall, while the experience had its disappointments, there is potential for improvement, and the hotel could become a favorite with some adjustments in staff trai

We stayed here for 2 nights of a Backroads cycling trip in Tuscany. The hotel is pretty with magnificent views of the hills and valleys of the region. Our room (204) had a nice view. The breakfasts were lovely and we also enjoyed a nice dinner outside on the terrace one night during our stay. The pool is lovely and offers incredible views. We utilized the spa at Como Castello del Nero and give our experience mixed reviews. The hotel only has about 50 rooms, but oddly feels much bigger and offers less intimate service than expected.

We dined in the al fresco pavilion in the main hotel. Delicious food, unbelievable views but terrible service. When we mentioned to Matteo that they forgot four out of nine meals he acted like we were the crazy ones. We would have respected him more if he just apologized for the mistake. It was his arrogance that made me write this review.

Como Castello del Nero delivered a true 5 star experience. As other reviews have said, the hotel is ideally located to explore Tuscany. We had a rental car, but the hotel offers a shuttle to both Florence and Siena as well. The aspect from the hotel is beautiful and exactly what you hope Tuscany will look like. The amenities were excellent, and we found the staff extremely helpful. The service was not as formal as some Italian hotels which we appreciated, and all the staff had some English (and were tolerant of our attempts to speak Italian!) We ate at their casual restaurant each night of our stay and the food and service were perfect. We also really enjoyed aperitif’s each evening on their terrace. The pool was great - really warm, and there were enough loungers for everyone (one day there was not and the staff bought out more). We had a room on the top floor and the views were very good. In all, one of the best hotels we have stayed at, and we would strongly recommend.