Premier Inn Taunton East

Worn through carpet around beds feet chipped paint on the skirting. Toiletries felt as if they had been watered down. Unable to get the shower head lower due to a clip around the hose so just wishing to wash your hair only totally impossible.

Due to unforseen circumstances, my husband was very poorly during our stay . We had to stay on for an extra 3 nights . The staff did everything possible to keep us in the same room and keep us comfortable. Even shopping if needed. I am so impressed and grateful that I would like to personally thank the manageress Claire ,Sam , Tracey, Sarah,Amber ,Emma ,Jerin and Jo. What could of been a complete disaster for me was a lot less of a stressful situation. So well done Premier Inn for excellent customer service and going to great lengths to help us during our stay. Highly recommend, lovely clean room .Nice pub next door and a great location. Will be visiting again very soon. Lorraine Holness

On our Arrival we were greeted with a very helpful friendly young man called Sam . He was a very kind and funny . Hopeful we get to see him again next year . I was very Happy to see him again in the morning and he wished well . We will definitely stay again hopefully Sam still be there x

A lovely stay a very warm friendly welcome from reception a lovely guy called sam couldn't do enough for you nothing was too much trouble having stayed there several times before this was the best was there when we left next day too and still very friendly a great guy

Hi Emma Just wanted to say a big thank you For a nice quite room as requested. Also all the other staff as well. Had a very good night sleep. Everything was nice and clean. Also not far away from the Indian resturant which was a bonus. King Regards Hemant

I stay in Premier Inns as they seem to be local to required location and generally know what to expect. Unfortunately, Taunton East is one that is in need of room referb and a good hoover of corridors. Wouldn't stay in this one again as it is. As there are other hotels in the area that think will be better for similar money.

Chose this Premier Inn as it was close to the M5 (for work) but also close enough to the town centre to be able to walk into. Parking was good and check in simple as always. Got to the room ready to join a work Zoom call but couldn’t connect to the Free Wi-Fi. Spoke to the staff at the front desk as was told it hadn’t been working since January! Asked if I could upgrade to the Ultimate Wi-Fi but apparently that didn’t work either. The staff are obviously so fed up with having to explain this to guests their level of empathy was somewhat lacking.

Clean, modern plesent overnight stay. Lovely walk-in shower and comfortable bed. Room wasn't stiflingly hot, which is good but there were clear instructions on how to adjust the temperature. It was quiet and I had a good night's sleep. There was access to extra tea/coffee in addition to the ones provided in the room.

Stayed for 2 nights staff were amazing. They were so helpful and couldn’t do enough for us. The room was clean and all the cleaners spoke both mornings. The reception lady help me out to the taxi with my bags when I left. The restaurant was ok but I only had breakfast there.