Premier Inn Taunton East

We have been to many Premier Inns and are used to the basic format but this one we felt had many issues which left us disappointed 1) no air conditioning and the fan in the room was very noisy and not very strong so was on no use at all 2) toilet flush broke 3) the extractor fan in bathroom never fully turned off - when we reported this to reception the next morning (so they could fix it for the next guest) we were given the impression it was our fault for not taking the key card out of the door. I explained if we did this, there would be no lighting at all so clearly this isn’t a solution. We also experimented with this and left the key out when we went to breakfast and it was still making a noise when we got back. So clearly this isn’t the cause. This is clearly a maintenance problem and needs to be addressed 4) the restaurant next door is fine but some of items such as the eggs were over cooked

Pros: Comfy, Good location, Great breakfast Cons: Some unfriendly staff members who clearly wish they didn’t have to talk to anyone No lights in bathroom No help/empathy/concern for fixing lights Dusty and lipstick marks on walls Unhelpful staff

Very nice hotel. Little old and outdated but also very pleasant. Staff all great and very friendly. Reception team could not do enough for us. Excellent service. I thought the towels were very soft and fluffy. I do live a soft towel. Food next door at beefeater was very nice too.

Not the first time staying, staff are always so lovely and helpful, free parking and beefeater on site. Getting a little tired but still clean and great location. Don’t forget to pick up your extra coffee from reception. Need to request a room clean but we didn’t need to as only stayed one night.

Great place to stop over. Check in ladies friendly and efficient. Very clean rooms and super comfy beds with extra pillows. Tea & coffee tray very welcome and the TV is a good size. The Pub next door serves great food and the breakfast in the morning is great. This is my second time visiting and I will continue to use.

I’ve stayed for 2 nights here in the last couple of weeks and both times have had restless nights. A lot of noise during the night from adjoining rooms meaning I had little sleep both times. Seems like the hotel is used as a base for contractors working in the area. The rooms are shabby and could definitely do with a good clean. There is also no phone or internet reception so impossible to make any calls or do any work without going outside which in this day and age is ridiculous. It’s a shame as a good location and has a good restaurant next door.