Guest User
January 16, 2024
I made the reservation more than two months ago and was looking forward to going with my wife, who is working away from home, but the night before we left, she had a fever. Then, on the morning of the day, her fever did not go down, but rather went up, so we reluctantly gave up on the departure. When I was examined at the hospital in the morning, I was diagnosed with influenza positive and was told to stay at home for five days. In response to this situation, I called the hotel twice, once early in the morning and once immediately after the diagnosis, but they said, "Since it is a cancellation on the day, the cancellation fee will be 100%. Please cancel the cancellation procedure yourself." If you contract influenza, for example, airlines do not charge a cancellation fee if you submit a medical certificate, but this hotel does not take this into consideration, so I will share it with you. We will go to Amami Oshima again, but not to this hotel. After all, I have a strong resistance to paying 100% of the accommodation fee due to the circumstances of this time, even though I did not receive any service. It is a shame because the staff who dealt with us on the phone were polite. Hotels are a service industry, and I believe they exist to make customers happy, so I hope that they will not only prioritize the convenience of the hotel, but also take into consideration the convenience of customers who would like to go but cannot.
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