Guest User
May 28, 2023
The location and surrounding environment of the hotel are really good. The environment inside the hotel is also very good, very clean, and the breakfast is okay. but! ! ! Very poor service! I stayed for four nights in total. I checked in on the first night and went out for a day the next day. When I came back in the evening, I found that the room hadn't been cleaned. I was too tired, so I didn't call the waiter. I happened to meet the waiter cleaning other rooms, so I told her to clean it. She nodded after confirming for a long time (there was no smile in the whole communication, it was cold...), when I came back at night, the room was cleaned, and the slippers I wore were taken away, but they were not given to the new one. Yes, I called the front desk to deliver it, and I hung up the phone faster than me. The most exciting thing came, and I fell on the bed to rest. The waiter came to deliver the slippers. The knock on the door sounded like it was on fire. Exaggeration, because I was really shocked at the time)! On the fourth day, I went out one day and came back at 3 pm. The room was not cleaned. The waiter who left in the morning was cleaning on our side. When I came back in the afternoon, she was already on the other side. I went downstairs to the front desk and asked why she didn’t clean it again. She said that it will be cleaned before 4 o'clock. I really don't have the energy to argue with him. When I asked why I didn't clean it two days ago, she said that I would clean it right away. I didn't hear a word of "sorry" during the whole communication, and her expression was cold and there was no smile. Such a bad service is not worth more than this price! It is still a brand chain under Hilton. In a country like Uzbekistan, the experience is really bad!
Original TextTranslation provided by Google