HL 309 Hotel

在一片別墅區，出門右轉就有便利店，離非常漂亮的宇航員地鐵站也非常近～出行方便～幽靜～乾淨～整潔～ 最後提示，不需要查卡取電，但是門口有房間所有插座的電源開關，跟電燈開關在一起～

Overall the hotel is not bad. Cleanliness, order, interior. Convenient location, close to the center. Breakfast is not very varied, but I don’t pretend to be anything special, considering the 3*. There is a swimming pool in the yard, sun loungers (but this is for a hotter period). Of the minuses: uncoordinated actions of the staff at the reception. I came up in advance, clarified the cost of living, a girl in a hijab informed the reception and wrote on a piece of paper the amount of 30,008,000 sum. I prepared it, and on the eve of departure I went to pay. It turns out that the cost of living is not 3, but 5 million soums. We started to figure it out, ok. I frantically searched for the missing amount (and considering that Russian rubles cannot be changed so easily, you have to go to the bank, then this is an additional problem). Thanks to my colleague who was with me at that moment, and we covered the missing part of the payment from her card. They didn’t give me a receipt, they said that they would attach it to the invoice upon departure. They didn’t give me an invoice right away either, they said that everything would be processed immediately before leaving. OK. Before leaving, at 6 am I go to reception. And they ask me the question: “Did you pay? Hmm... strange. It’s not noted in the system.” I'm perplexed... Well, the young man remembered me from the evening. Okay, okay, we figured it out. Next, we issued an invoice... and looked for receipts... ... 20 minutes. I am the only person leaving at this moment. I'm hurrying to the airport. And then the catchphrase of one of the staff: “You should have asked for an invoice in the evening, they would have issued it to you!” If this had not been said, I would have remained silent. But then I couldn’t restrain myself and said everything! Dear administration! Please have a conversation with your staff! you can not do it this way! simplify your invoice processing system or train your staff to do it quickly! and if you already use the system, then enter into it all the payment data from your guests. The summary is this: the hotel is not bad, overall everything is good. But the impression is spoiled.

Terrible hotel, terrible breakfast. Unqualified personnel. No hospitality. They demanded payment in advance for all days. They don't pay attention to the guests. On the plus side, the pool is questionable and dirty. Cards are not accepted.