Sapphire Hotel

Room setup is simple. A little damp. The room smells a bit musty. The waiter can speak some English. Communication is no problem. The service attitude is very good.

There is nothing wrong with it except that it is a little expensive, and it is suitable for business. But it’s too old to carry luggage, you have to accept the gap psychologically

Clean and good service.

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Firstly, they didn’t register a reservation for a few days from my colleague, although we can prove that the call was and talked with the administrator! Secondly, the administrator does not know what to do, his colleagues constantly call and consult on every issue, he does not speak Russian and does not understand what he is talking about at all. Thirdly - when talking about the fact that I settled in for 5 days and the payment will be from my Company after the first day of my stay - I was surprised that they put my things out of the room and told me to go up to the laundress myself and collect my things. “Here, go and pick up your own things, they are in the laundress over there.” Fourth, slander, the staff says that I allegedly was in another Velvet Hotel and it turns out that they claimed that I would move out of the Sapphire Hotel to another hotel, threatened with surveillance cameras and claimed that I was there. Fifthly, they talk boorishly to me! I was unhappy with the situation that my things were put out of the room without warning and in any case I was nervous. But you are a hotel management, if you work in the hospitality industry, you should have a different approach to guests. For slander there is an article and the law on my side!