ElaineYY0909
October 17, 2024
I deliberately chose a hotel that will be newly opened in 2024, but the hotel facilities are not well maintained. As soon as I entered the room I originally booked, I saw that the wardrobe shelf had fallen off and the air outlet made a whirring sound. After the manager came to check, he asked us to wait 40 minutes for the room of the same room type to be cleaned and then change rooms. I said that we had arranged our time when we were out, and there were only a few people in the family. How could we just wait for a room and let others wait? Us? My request was to change to another room as soon as possible. The manager's initial reply was that they couldn't change. I said, then you just want to leave a bad review? The manager said that if there is a negative review because of this matter, then just give it a negative review! I said that the problem I raised existed in fact and was not unreasonable. Later, I upgraded to another room. Since this solution will be available sooner or later, why do I have to waste the guests' time and check-in experience? After the replacement, the room had a strange smell, the wash basin was stained, the shower room was blocked, the water flowed over the feet after taking a shower, and the obvious tea stains on the coffee table were not wiped clean. In short, it does not match the price.
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