Anonymous User
June 28, 2023
This hotel is located in a very remote place, which can be described as deserted. You can't see anyone after driving for ten kilometers. It doesn't look like a place that can receive tourists. When you drive to the hotel and see the desolate and dilapidated environment, you really feel uneasy. It's really a night when you cry to the sky and the earth, but nothing works. It's too late to cry if something happens! I booked this hotel carelessly at that time. After arriving at 6 o'clock, there was no resident and no parking. The more I looked, the more creepy it was. I saw that the hotel didn't even have a single comment. Now it is the peak season for tourism in Xinjiang. Even if it opens this year, there can't be a default comment! I called Ctrip to ask questions, and the customer service said that they had reservations, but the occupancy rate was very low. I felt that she was tactful. I hope Ctrip can help me cancel. After communicating with the customer service, they said that the store has a bad attitude. They didn't answer several calls. They hung up the phone before they finished speaking and refused to communicate. They will not cancel and are determined to deduct the full room payment. After listening to what the customer service said, I feel that it is right not to stay. They rely on everyone to pay money and see such an environment and cannot cancel to make ill-gotten gains. Finally, Ctrip deducted part of my room fee to solve my problem, but the hotel took my full room fee. I believe I am not the first one to be deceived, nor will I be the last one. I have written so many words, hoping to remind everyone that safety is the first priority when going out, and don't go to such a remote place.
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