Guest User
November 1, 2022
Incredible in every way!!! As mentioned elsewhere, if they had a restaurant, it would be a 6 (or a 10 actually)! From booking last minute, to calling and speaking with Renate, the Director, (who also offered to have a lunch prepared when we arrived), to then Samantha following up with me for spa appointment and that was only en route! Met Irene upon arrival, how friendly, warm, and wonderful! She assisted us immediately with check in, offered us a welcome glass of the house Prosecco, gave us a choice of 2 available rooms with amazing vineyard, pool, and mountain views, then prepared us a delicious light lunch poolside overlooking magnificent mountains and vineyards. The property is truly beautiful and comfortable. Although the pool was too cold to swim (mid October), it was lovely, with loungers and tables and chairs to relax. The indoor living rooms were also very welcoming and comfortable. We were happy to relax after returning from dinner on the comfortable sofas to chat and could imagine visiting in colder months as well. The breakfast room is just delightful and spectacular! Views from the huge picture window, lovely room, and absolutely incredible offerings. Irene always on hand to assist with whatever we might need or want, just so very lovely and genuine to us. The spa and massage services were also spot on! Loved my massage. Excellent massage oil products with divine fragrance. Will purchase next trip as they were out this time. Overall the helpfulness and warmth of all staff was truly lovely. From ensuring that we were taking a walk to an open vineyard, to reserving incredible local dining experiences, to recommendations for towns and spots to visit. Just optimal hotel and staff. The Veneto really blew us away in general, very special feeling, enhanced by our stay with Irene, Renate, and all. We wished we could have stayed longer and long to return! Molto gentile! Grazie mille tutti!