The Burrow Guest House

I would never recommend this place to anybody. I booked to stay here for 2 nights. Was told there were shuttles available to and from the airport. Also that they could arrange meals if needed, and that there would be someone available at the property between 4pm to 7pm every day. The shuttle that I had asked to be booked for pickup at airport was not arranged. The owner was called and she was no help. Had to arrange myself. At the property no one there to help. Was given room 8 at the top of the building. Had to get help from another guest as no way I could carry my bags up the steps. It was a confusing property to stay in, not easy to find my way in and out, bit like a maze. Cleaning staff were good, but I think the owner couldn't care less. Save the grief, don't stay here.

Beautiful guest house, excellent accommodation. Stunning interiors with everything you could need..the rooms were cleaned and beds remade daily. Our hosts Chiara and Phoebe couldn't do enough for us, even going the extra mile and booking our ferry to Sicily. Would definitely recommend!

The Burrow Guest House is a nice and cozy little B&B that will fill your basic needs. 
- How to get there? -
The Burrow Guest House is easily reachable by car, taxi, and by bus from several stops near the center of Paola (many busses stop here). In the vicinity busses 81, 82, 84, 88 and 206 stop. All within a 10 min walk. Also the airport is located quite close only a 7-10 min drive. 
- First Impression -

The B&B lays in a street that doesn’t look too good, but ignoring that, the B&B is a pearl in the street. It can’t be missed and has a nice atmosphere with some flowers and plants outside. It was a bit hard to know how to get inside but a telephone number is provided by the note near the door which you can call so the door will be opened. NOTE: Check-in time is only from 16:00 hours, which I personally find quite late. You have to wait inside whatever time you arrive until 16:00 hours before you can check-in since there is no receptionist on the spot. The waiting area is though really lovely. A lot of chairs, plants, and a warm cozy feeling. There is a vending machine, but disappointingly the thing is quite out dated with only accepting coins. The nearest ATM is at a 20 min walk. Would recommend to bring in a modern one with contactless payment. However there is a lot of choice from the vending, including cornflakes, an adapter, biscuits, candy, drinks, croissants etc. There are cups and I guess a coffee machine? But no water. So I didn’t really understand the meaning of them. What I did notice was the B&B been maintained really well. The B&B is situated in an old building which feels like a little castle with its iconic brickwork and little stairs. The only scary thing are the glass walkways throughout the building. You have to cross them. I was afraid they would break, because sometimes stepping on them too hard made them sound crackling, even they (hopefully) are made strong. They are white tinted glass. - Reception/check-in - Check-in went okay, the young receptionist was very friendly and did incredibly his best. At first the keys to my room were lost so it took a while before they were found. The receptionist escorted me too the room which was appreciated. 
- Room - Getting to the room is like going through a little maze. But after a few attempts you will find it. Room 5 was a cozy room with a king size bed, a fridge, closet, tables, little balcony, separate bathroom with shower. I was disappointed that this was not the room I had booked, because the one I had booked had a bathtub. But since there had been a change (which would have been nice to have been told me before hand) I was happy with the room provided and didn’t want to make a too big fuss about it. It filled my needs. Really nice was the airconditioning! Very modern, with remote to scroll through all the hundreds of possible settings. The bed was quite hard and wasn’t that comfortable, but many pillows were provided which made it a bit more comfy. Sadly the lights next to

Honestly, I just want to leave my stay there behind me and forever forget about it. It has the potential to be a nice guesthouse and the staff are friendly but our experience was unimaginably unpleasant. Poor facilities, the already curved bed collapsed while we were sleeping and instead of apologising they blamed us for it. Really rude hosts, incredibly bad communication. I wouldn't bother again. We had 4 nights booked, left after only 1 night. Plenty of other decent places out there that treat you properly as a guest.