Guest User
April 8, 2025
Very, very bad experience. There is no front desk, only a self-service machine. After choosing to use Chinese, there were a lot of bugs. I had already paid on Ctrip, but when I checked in, it showed that I had to pay again (the same fee was paid twice). The China Merchants Bank credit card could not be swiped on the machine, and there was no front desk and I couldn't pay cash. I contacted Ctrip for a long time but the problem was not solved. It took almost an hour to check in. In the end, I decided not to stay. Ctrip said that they could only refund a few dozen yuan at most, and they couldn't refund it. It was too bad.
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