Palais Claudio Bravo

I visited here to do a tour of the Kasbah - Morino was such a great guide - the building is stunning. finishing the tour by drinking a tea at the pond is a highlight of my trip in morocco. I just wish I had known about this place - I would have stayed here.

An unforgettable experience, we only stayed one night and wished we could have stayed longer. Every detail is fascinating and we enjoyed the guided tour that gives an insight into Claudio Bravo, his work and the grounds.

I already visited this place few years agis This time we decided to spend one night It was magical Nice staff, buildings and garden need more maintenance but the ambiance is magical Thé couscous was good There is some masterpiece of the Master You ll discover his studio , his room Thé guide ll tell you about the happy fews who were Claudio bravo guests Superb moment

We came to visit the museum and we’re so enchanted that we came a second time! The welcome and guide were great and we were able to go round very slowly trying to take in every detail of all the beautiful art, furniture and decor of this astonishing place! At the end of the tour we were given mint tea and we able to enjoy the tranquility and beauty of the buildings and garden. Until we arrived we didn’t realise that it is also a hotel but I would think it would be very comfortable and peaceful. It was fascinating to learn about this wonderful artist and to see what he had created.

We have just stayed here for a week, most only stay a couple of nights. I do not recognise the place described by Hugh. I can only think the language barrier must have caused misunderstandings. We arrived, with some consternation the day of the review. The weather was uncharacteristically bad for 4 days. Cold and wet. This did present a challenge. We were upgraded to a suite so we had more space and it had very effective heating. The lovely Moroccan lampshades meant it was too dark to spend long periods in there, so they suggested we went to the pavilion by the lake where they lit a patio heater for us and we spent a very happy day with views of the lake and snow covered mountains (and rain). The main museum rooms are not available to lounge around in because they are just that, a museum full of valuable furniture and artefacts, there are plenty of other places to sit and spend time. The museum rooms are opened before tours and guests can join any tour they want and have a private one if they prefer. We did both, with no charge. Meals were delicious. We ate in every night, we had planned on eating in Taroudant but to eat in most riads you had to book a day in advance (2 hours for Claudio a day for fish because it was brought fresh from Agadir - and was fantastic by the way!) and I couldn’t see any reason to eat in the town restaurant when such lovely food was waiting at the hotel. It is more expensive than a town restaurant of course, but less than similar offerings and much less than anything comparable in Europe. (£16 for a 3 course meal). There is no license, so bring enough wine to last your stay because you cannot buy it in town. Of course drinking your own wine greatly reduces the cost and I can’t understand why the hotel doesn’t get a license for their own benefit. I particularly recommend the postilla. So, well prepared Moroccan food, a good choice (from an English menu) and no worries for anyone (like me) with a sensitive stomach). Bottled water was complimentary. Breakfast was lovely, you had to ask for eggs but after the first time of asking they were brought every day. Lovely honey and Moroccan Nutella (slightly sweetened peanut butter) and freshly squeezed orange juice. We did not need lunch. The bill was prepared promptly and was accurate. There had been a misunderstanding over a course one evening and they had, unnecessarily removed it from our bill. Also no charge for mint tea and biscuits brought to the pavilion on our freezing day. My only slight carp is that communication was a bit difficult. Staff were available all the time and we could have asked for anything and they would have done their best, but we didn’t know what to ask for as there was no preliminary briefing. So I advise that if you are staying for any length of time you seek out the manager and sort things out at the beginning. The hotel was almost empty, no complaint! But I do not understand why.

Guests cannot be expected to sit in their bedroom all day. We booked this hotel, so that we can go out of our bedroom and enjoy the gardens, grounds and lounges in the hotel — something that we thought we are entitled to do as guests of the hotel, having paid them €123. The staff clearly had problems with us going to those areas. In the first evening, after we went to the pond and menara, we were politely brought back to the room, and were told in broken English that “by the way you need to have a paid guide”. Because it was dark anyway, we had dinner and did not go to the garden again. On the following morning, before breakfast we enquired about the cost of the guide and what it entails, we were told that it costs 100 dirham and that it would take 2 hours. We declined. We did not want to spend 2 hours there with a guide, and we were not particularly interested to learn every detail about that artist. So, we decided that after breakfast we would simply walk through the gardens, grounds and lounges ourselves. However, as soon as we started walking, every single staff member took the opportunity to tell us that we need to have a guide — effectively we were told to pay to walk within the hotel lounges or grounds. But we already paid this hotel €123. Eventually the receptionist allowed us to walk through several lounges, but it was made very clear that we are being afforded exceptional treatment. Frankly I fail to understand what is exceptional in allowing guests to walk within the hotel grounds and lounges. Other customers have made negative comments that “staff are oppressive, too much hanging around us”. Indeed, I formed same impression. We felt that we were pestered by the staff members — we were constantly in fear that staff members would approach and demand something. If you want to charge for guests walking to all parts of the hotel, then charge €130 instead of €123 per night, and then just leave those guests alone. Pestering guests destroys the whole stay. Another disappointing experience was when I came to pay. Firstly, I had to stand there and wait while the receptionist took an inordinately long time to produce an invoice — he claims he had to amend my invoice to remove the cost of the paid guide. Given that I had never even requested a guide, why was there such a charge on my invoice in the first place? Secondly, when I was eventually given a printed invoice after a long wait, it turned out that the receptionist demanded more money than had been agreed in a reservation. After I made a reservation, the hotel sent me a confirmation that I would need to bring €2.60 as tourist tax. Both the amount (2.60) and the currency (euro) were clearly specified. Therefore, I prepared that exact amount even before coming to Morocco. However, the receptionist revealed to me that I would need to pay 42% more than had been agreed, and in dirham (as opposed to euro). I objected to that: if the hotel wants to charge in dirham and a different (greater) amo

This was a last minute change and we are very glad that we stayed here. Lovely property, quiet with a great room and great garden and pool. Out side of the town , in a lovely country side setting. Very peaceful and quiet