Premier Inn Liverpool (Tarbock)

Poor stay. The driveway and outside of the hotel is not very welcoming next to an empty/boarded up pub. Staff were friendly and the room was fine. However on the last night of the stay the lights started flickering then the fire alarm went off and we were evacuated outside where fire trucks and the gas board turned up to try and find the issue. We were stuck outside for almost 2 hours then told there was no guarantee of getting back in that night so to find somewhere else. There was no offer to transfer to another hotel. I managed to find another premier inn but this was more expensive. The manager at the hotel told me i would get a refund from the hotel processed straightaway but 2 days later nothing so i had to resort to a call to national customer service to get this sorted. Thankfully they were very helpful and got the refund processed but i would not return to this hotel again.

We had a lovely stay, the staff were very friendly and helpful and everything was very clean. The meal deal was extremely good value. Thank you

The restaurant facility was a small room and a tad cramped, however that was not the disappointment. Menu choice abysmal Choice of 3 small plates/starters - chip, tacos, chicken Choice of 6 mains, 2 different pizzas, 2 curries, fish/chips, pasta Choice of 3 deserts, chocolate brownie, ice cream, fruit salad Premier Inn what the hell has happened. Suffice to say Tarbock is great for a sleep but order a take away.

The general condition of this hotel is very poor. Very dated. The extract fan didn't work great in the bathroom, meaning it was a very damp and very smelly bathroom with black mould on the tiles round the shower and all over the ceiling and walls. The manager did send the cleaners in to "wipe the ceiling" during our stay, but the mould certainly wasn't gone, and nor was the bad, damp smell. The pull out bed my son slept on had really seen better days, being very lumpy, uncomfortable and noisy to sleep on. The WiFi was very, very poor. The result of which meant that the smart tv you've spent money on, didn't work. The picture and sound was absolutely atrocious, unwatchable. Overall, this hotel was not somewhere pleasant to unwind after a long day and fell so far short of the usual great Premier Inn standards, and needs some much needed tlc.

Excellent as usual, such friendly staff, everyone is so focussed on making sure your experience is the best possible one. It is very easy to book in the first place online and the rooms are always the high standard we have become accustomed to. The Breakfasts were excellent and we stayed in for an evening meal which was very good too. Thanks for such a pleasant stay.