Tucan Suites Tarapoto - Hotel Asociado Casa Andina
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Tucan Suites Tarapoto - Hotel Asociado Casa Andina
#1 of 4-star Select Hotels in San Martin
Jr. 1ero de Abril 315, Banda de Shilcayo, Tarapoto, San Martin 22202, Peru
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Located in La Banda de Shilcayo, Tucan Suites Apart Hotel – Hotel Asociado Casa Andina is within a 15-minute walk of Museo Regional and Plaza de Armas de Tarapoto. This hotel is 0.9 mi (1.5 km) from Laguna Azul and 0.9 mi (1.5 km) from Lamas.Show More
We Price Match
4.2/5Cleanliness: 4.2
All 17 Reviews
Amenities
Outdoor Swimming PoolPrivate ParkingFreeBarRestaurantMulti-Function RoomLuggage Storage24-Hour Front DeskWi-Fi in Public AreasFree
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Surroundings
Airport: Tarapoto Airport
(5.6 km)
Landmarks: Parque Suchiche
(550m)
Landmarks: Los Jardines Park
(1.9 km)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
13
Family Suite, Multiple Beds
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
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11
Duplex, 1 Queen Bed with Sofa Bed, Balcony
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
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14
Junior Suite with Balcony
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
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11
Junior Studio Suite, Balcony, Pool View
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
Electric Fan
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7
Deluxe Room
1 Queen bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
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11
Deluxe Twin Room
2 Double bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Minibar
TV
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10
Superior Suite
1 King bed
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bath
Refrigerator
TV
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Guest Reviews(17)
4.2/5
Verified Reviews- Cleanliness4.2
- Amenities4.2
- Location4.2
- Service4.2
Guest User
April 12, 2024
We had a very bad experience at this hotel Now I explain why? We booked this hotel for 4 nights on our visit to Tarapoto. 1) The insistence we had was at breakfast on the second day, this day we left very early for our tour and we went down to the restaurant at 6:55 am and we saw that breakfast was ready, so we decided to serve ourselves and suddenly we were told Mr. Cara Arce who was the waiter approached, this man with a very arrogant attitude began to tell us that we could not have breakfast, since it was not yet 7 am, but there were only 2 minutes left until 7 am but according to the man You had to drink at 7 am, well he practically forbade us and with some foul words. this day was my wife’s birthday so we wanted to start our day with good energy, this attitude from this employee practically ruined our day since we were never able to have breakfast. 3) We sent an email to the administrator explaining the problem so we could have a meeting to clarify this incident. Which we never got a response from them. (Until now we are still waiting for her email after months) 4) The next day, due to our insistence, we were able to meet with the Administrator, where we explained in detail, at first she treated us kindly, but when i told her that she would have to return the amount for that breakfast, she became aggressively ready. to confront us personally with the worker who who called him and the worker even threatened us and the administrator told us that he will not give us anything back 5) We are really disgusted by the attitude of the workers at this hotel, me and my husband think they have no idea about customer service, since one cannot face the staff with the customer. This company that is partners with Casa Andina should train their staff. We, who always travel to many countries around the world, have never had these types of experiences.
cristiano
May 10, 2023
A bit too pricey and noisy, loud music with cheap speacker going all day, if resting is what you look for I would think twice, rooms face the pool so noise is constant, Had to call front desk and insist to have some people in the pool at 11pm stop making noise.
Staff very friendly and food is very good.
Guest User
April 4, 2023
Spent a total of 4 nights here before and after my sister and I attended a retreat. The best thing about our stay was the service we received. Staff were so friendly, helpful and obliging. Also very patient with us not being able to speak Spanish. The restaurant menu was not overly vegetarian friendly, however, they went above and beyond to cater to our needs, allowed us to order a little bit creatively and were so helpful. The rooms were clean and comfortable. Our last night stay we had no hot water that night or early in the morning before our flight out due to a burst water pipe, but that was an unforeseen circumstance that couldn’t have been helped. Excellent choice if you are in Tarapoto.
Guest User
March 20, 2023
Great hotel its so calm and hygiene looby area rooftop, pool ,rooms everything was very clean and attractive . Anybody can go with there family friends relatives youbwil feel there very calm and relax
Daniel
March 15, 2023
Shower was not that clean. Water pressure on the shower head was very weak. No wifi signal in room. Had to go to corner of balcony to get signal. Asked to change rooms but the only other room smelled like smoke.
EDGARDO
June 17, 2022
False advertising, neglected facilities, lack of cleanliness in the room and bedding in poor hygienic conditions. awful experience.
Ron
February 15, 2023
Friendly staff. Food was excellent.
Guest User
March 29, 2024
Tuvimos una experiencia muy mala en este hotel Ahora explico porque? Nosotros reservamos en este hotel 4 noches en nuestra visita a Tarapoto. 1 )El insistente que tuvimos fue en el desayuno del segundo día, este día nosotros salimos muy temprano para nuestro tour y bajamos al restaurante a las 6:55 am y vimos que el desayuno estaba listo, así que decidimos servirnos y de pronto se nos acercó el señor Cara Arce que era el mozo, este señor con una actitud muy prepotente nos empezó a decir que no podíamos tomar el desayuno, ya que aún no era las 7 am, pero solo faltaba 2 minutos para las 7 am pero según el señor tenías que tomar alas 7 am bueno prácticamente nos prohibió y con unas palabras soeces. 2 )este día era mi cumpleaños entonces queríamos empezar nuestro día con buena energía, esta actitud de este empleado prácticamente nos malogró nuestro día ya que nunca pudimos tomar el desayuno. 3) Enviamos un correo a la administradora explicando el problema para poder tener una reunión y poder aclarar este incidente. Lo cual nunca tuvimos una respuesta de parte de ellos (Hasta ahora seguimos esperando su correo después de meses) 4) Al día siguiente por nuestra insistencia pudimos reunirnos con la Administradora, donde le explicamos al detalle, en un primer momento ella nos atendió amablemente, pero cuando mi esposo le dijo que tendría que devolvernos el monto de ese desayuno ella se puso agresiva a punto de confrontarnos con el trabajador personalmente que lo llamó y el trabajador hasta nos amenazo y la administradora nos dijo que no nos devolverá nada y que podíamos quejarnos. 5) Realmente nos indigna la actitud de los trabajadores de este hotel, yo y mi esposo pensamos no tienen ni idea sobre atención al cliente, ya que uno no puede enfrentar el personal con el cliente. Esta empresa que son socios con Casa Andina deberían de capacitar a su personal. Nosotros que siempre viajamos a muchos países del mundo, nunca hemos tenido este tipo de experiencias. Danitza y Valentin
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Guest User
January 20, 2024
Ubicacion un poco alejada del centro, pero se soluciona CV on mototaxi, cuenta con aire acondicionado y piscina, así como cocina y cócteles excelentes. Habitación cómoda y con implementos para cocinar si así lo desea. Recomendado
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Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 13:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 2012
- Number of Rooms: 23
Located in La Banda de Shilcayo, Tucan Suites Apart Hotel – Hotel Asociado Casa Andina is within a 15-minute walk of Museo Regional and Plaza de Armas de Tarapoto. This hotel is 0.9 mi (1.5 km) from Laguna Azul and 0.9 mi (1.5 km) from Lamas.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services.
Satisfy your appetite for lunch or dinner at Cocoa, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 24 guestrooms featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bathrobes. Conveniences include phones, as well as safes and ceiling fans.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and concierge services.
Satisfy your appetite for lunch or dinner at Cocoa, a restaurant which specializes in Regional cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 24 guestrooms featuring microwaves and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bathrobes. Conveniences include phones, as well as safes and ceiling fans.
Services & Amenities
Most popular business facilities
Outdoor Swimming Pool
Private ParkingFree
Bar
Restaurant
Multi-Function Room
Luggage StorageAdditional charge
24-Hour Front Desk
Wi-Fi in Public AreasFree
Outdoor Swimming Pool
Bar
Restaurant
Restaurant
Restaurant
No additional info available
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