I have given 5/5 ad the pros hugely outweigh the cons for this hotel - if you are looking for a family break, especially with young children, I would highly recommend. Pros - Top of the list has to be the entertainment, and in particular the entertainment team. Miranda, Sean, Heather, Thiago, Martina and the rest of the team are absolutely brilliant at their jobs. They have a great way with the children and lead every activity (and there are loads, both in the day and the evening) with enthusiasm, a smile and a palpable passion for their jobs. I can't speak highly enough of them all. - The evening entertainment is particularly good for children, so ith multiple 'shows' staggered through the evening, with the later ones aimed at the older children. - On top of the activities, the facilties for children are also great. Playgrounds, splash parks, a soft play room, a baby lounge, arts/crafts - there is loads to do. - I know some have said the opposite, but I was impressed by the food in the restaurant. If you are willing to wait for the live cooking, especially, the food is cooked to order, fresh and hot. - Availability of food and drinks through the day is also good - snack bar, lots of self-serve drink stations. - The location is great, as long as you are not bothered about the lack of a beach. Very short transfer from the airport, lovely 1km walk along the coast to the next bay, quiet and unspoiled compared to more touristy towns on the island. Cons There are a few, and they are all quick fixes, so I would advise the management of the hotel to get them sorted so that they don't detract from the excellent work of their staff. - WiFi - doesn't work in most places around the hotel. Get a tech team in and invest in a proper network solution! - Showers - need upgrading. - Beds/bedding and towels - as above. - Spa/lane swimming pool - these are unnecessarily expensive for already-paying guests. Reduce the price (of the spa particularly) or remove from the selling points of the hotel and treat separately. All in all, we had an amazing time. I would love to return and hope that when we do, the quick wins will have been acted upon, but that the brilliant staff will remain!