Shangri-La Tangshan

Li Jing and Zhao Yangyang at the front desk greeted guests with a smile, were proficient in their business, checked in quickly, arranged rooms satisfactorily, and were praised. The room was fully equipped, comfortable and warm, and the green park opposite came into view. The environment of the Deluxe Pavilion was elegant and comfortable, the service was considerate and warm, and the dishes were exquisite. The buffet lunch of 149 yuan per person was affordable, with rich dishes, many seafood, good service, and great value. The 25-meter-long swimming pool had a suitable water temperature and a good environment.

I chose Shangri-La brand to stay on my son's birthday. Shangri-La has a very good reputation in the industry, and its quality control is also very good. The lower limit is very high while the upper limit is also very good. Ms. Zhang Xuecheng from the service center showed the high quality of the affiliated hotel very well. From coordinating and arranging the guest rooms to guiding check-in and following up on the services, a set of SOP processes were perfectly presented. At dinner, the hotel mascot, a little phoenix, was personally delivered. It was very considerate! It is easy for guests to leave something behind when taking children out. After checking several times and not finding it, they still did not give up in combination with housekeeping and laundry. Finally, they found my son's little shirt and told him to wash and iron it separately. It was very careful and considerate! Thumbs up for the Shangri-La brand and Shangri-La employees 👍From the perspective of professional children's room settings, there are two suggestions for hardware improvement. One is the hardness of the mattress (it should be suitable for children, currently soft), and the other is that the guest room lighting system should be specially designed (considering children's eye protection factors)

Zhao Yangyang at the front desk had a good service attitude and upgraded the room type. Overall, it was good and met the standards of Shangri-La. The lobby and Chinese restaurant were a bit cold. There was a performance on Wednesday night, but I couldn't sit in the lobby. It was not warm and I couldn't enjoy it. The food in the Chinese restaurant was good, but it was still cold. In addition, no one was eating, so the food got cold quickly and I couldn't continue to eat it. The food ordered in the room was unexpectedly delicious. The room attendant was very good and talkative, but the items that needed to be replenished were not replenished. Just pay more attention to it next time (no need to criticize or deduct money). The drinking water ice dew was a bit lame, and the hair dryer also needed to be replaced. And the pots of flowers in the lobby were too shabby. It's so close and beautiful to go to Hebei on the weekend, and the cost performance is quite high.

I have never encountered such a situation. I checked into Tangshan Shangri-La on November 18 and checked out on November 19. I came to Tangshan on a business trip. Let’s not talk about the water in the room being “ice dew” for now. It’s all water to quench your thirst, but please note that this is Shangri-La. What kind of homestay am I staying in now? Baisuishan. The most outrageous thing is that when I checked out on the 19th, the hotel front desk told me that the information I provided could not issue a special invoice. I was really shocked at the time, because because of my work, I would go to cities all over the country. Such a big hotel, no electronic invoice? Now everything is digital, don’t you know? The hotel’s front office manager, Zhao Xiaozhe, didn’t say a word to explain to me. Not a lot, nothing. He just smiled and said to me, sir, I’m sorry, we can’t issue it. This sentence was played on a loop. There was no idea or attitude to help me solve the problem, but it couldn’t be issued. Let me figure it out myself. If I am willing to issue a general invoice, forget it if I am not willing. When I expressed my incomprehension and wanted to complain, Manager Zhao still smiled and said to me that it is your right to complain if you can’t issue it. I wasted half an hour at the front desk, but the problem was still not solved. In the end, it was Ctrip that solved it for me. I rarely say whether a hotel is good or bad, but I still want to advise friends who are planning to stay at Tangshan Shangri-La to be cautious. Manager Zhao is very powerful and has the attitude of "you can do whatever you want, it's none of my business", which is really confusing. As for Shangri-La, I called the official 400, but there is still no response. This is very disappointing!