Novotel Tangerang Reviews
Novotel Tangerang
Tangcity Superblock, Jl. Jenderal Sudirman No.1, Babakan, Tangerang, IndonesiaView Hotel Details
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Novotel Tangerang Guest Reviews
4.4/5
Very Good
79 review
Verified reviewsLocation4.6
Amenities4.3
Service4.3
Cleanliness4.4
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All Reviews(79)
Positive reviews(76)
Reviews with photos/video(16)
Awesome stay(15)
Clean and tidy(9)
Awesome rooms(9)
Great service(9)
Delicious breakfast(8)
Near shopping area(5)
Convenient for shopping(5)
Negative reviews(3)
Khaoeirun Nissa
Superior King Room Non smoking
Stayed in Jun 2024
Family
1 review
Very Good
Posted on Jun 17, 2024
Everything was good except for the room cleaning service that did not replenish the exhausted tissues, toiletries such as toothbrushes and head coverings that were not given, and the drinking utensils that I had used were not cleaned😞
Response from Property: Dear Mrs. Khaoeirun Nissa,Warmest greeting from Novotel Tangerang!Thank you so much for your willingness to fill the feedback. We are pleased to know that you are satisfied with our services in our property. We do apologize about the toiletries and utensils as written on your feedback, it is absolutely not the level of service we aim to provide and we will be addressing this issue with our housekeeping team to ensure that it does not happen again in the future. Thank you so much for your kind review, we will note these things to improve.Thank you and we are looking forward to welcome you again at Novotel Tangerang.Best Regards,Maria IreneFront Office Manager
Chung
Superior King Room Non smoking
Stayed in May 2024
Couples
1 review
Outstanding
Posted on May 11, 2024
Hotel is conveniently located next to Tangcity Mall. Room is cleaned when check in. All basic amenities are provided.
Response from Property: Dear Mr. Chung,We very much appreciate your comments regarding your stay at Novotel Tangerang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Maria IreneFront Office Manager
Amy
Superior Twin Room
Stayed in Oct 2023
Solo travelers
2 review
Outstanding
Posted on Oct 17, 2023
Room is tidy and clean. Wide choices at breakfast buffet. staff are helpful!
Andy
Executive Suite Non smoking
Stayed in Aug 2023
Family
2 review
Very Good
Posted on Aug 24, 2023
Nice location, clean comfortabel suite room, friendly & helpful staff,Thanks Ms. Ghia
Response from Property: Dear customer,
Thank you for your wonderful review of our hotel! We are delighted to hear that you enjoyed your stay at our hotel and look forward to your visit again.
good luck,
Anonymous User
Superior Twin Room
Stayed in Jul 2023
Family
1 review
Very Good
Posted on Aug 19, 2023
located in tangerang,this place is connected to tangcity mall.
it took about one hour just to checking in.
in the room there were some stain spots on the wall and the sink was not clean enough
Response from Property: Dear customer,
Thank you for your wonderful review of our hotel! We are delighted to hear that you enjoyed your stay at our hotel and look forward to your visit again.
good luck,
Weilunn
Superior Twin Room
Stayed in Nov 2023
Business travelers
12 review
Posted on Nov 14, 2023
Hotel was at a good location. Pillow was yellowish. Housekeeping came at 4pm. The amenities cupboard was designed so high up that is quite diffcult to access.
Response from Property: Dear _TSSG671aof1****Thank you for taking the time to tell us about your experience at the Novotel Tangerang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Tangerang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Tangerang
Neyo
Executive King Room Non smoking
Stayed in Nov 2023
Business travelers
1 review
Posted on Nov 11, 2023
I cancel my room, cos the hotel did not reserve the room I paid for. (Executive Room).
Response from Property: Dear NeyoThank you for taking the time to tell us about your experience at the Novotel Tangerang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Tangerang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Tangerang
Guest User
Executive King Room Non smoking
Stayed in Aug 2023
Solo travelers
1 review
Outstanding
Posted on Aug 19, 2023
I like service here
Guest User
Superior King Room Non smoking
Stayed in Oct 2022
Couples
3 review
Outstanding
Posted on Oct 8, 2022
Perfect location on a big mall. Price to property value ratio is very small. Makes this hotel a valueble stay place. Keep up the good work.
Anonymous User
Superior King Room Non smoking
Stayed in Jan 2023
Couples
19 review
Outstanding
Posted on Jan 29, 2023
Nice hotel cozy bed plus nice room view with excellent scenery
Annisa Ulmafaza
Superior King Room Non smoking
Stayed in Feb 2023
Family
269 review
Outstanding
Posted on Feb 13, 2023
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Mega Sylva Pradipta
Superior King Room
Stayed in May 2022
Family
2 review
Outstanding
Posted on May 20, 2022
Great Service, Extraordinary Staff
DENI
Superior King Room Non smoking
Stayed in May 2024
Friends
30 review
Outstanding
Posted on May 15, 2024
Breakfast is delicious, lots of variety on the menu
Spacious car park
Friendly front liners
Area cleanliness is okay
Original TextTranslated by Google
Response from Property: Dear Ms. Deni,We very much appreciate your comments regarding your stay at Novotel Tangerang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Maria IreneFront Office Manager
Guest User
Superior Twin Room
Stayed in Jun 2024
Business travelers
22 review
Outstanding
Posted on Jun 13, 2024
Overall it's OK, there is a shopping mall below
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Warmest greeting from Novotel Tangerang!Thank you so much for your willingness to fill positive feedback. We are pleased to know that you are satisfied with our services as well as facilities in our property. We are looking forward to welcome you again at Novotel Tangerang.Best Regards,Maria IreneFront Office Manager
stonelove
Executive King Room Non smoking
Stayed in Dec 2023
Business travelers
5 review
Very Good
Posted on Jan 12, 2024
The front desk staff was rather rigid and the service was inconsistent. The staff got the wrong room and called me early in the morning to check out, which affected my sleep.
Original TextTranslated by Google
Response from Property: Dear StoneloveWarmest Greetings from Novotel Tangerang,Thank you for your feedback ,during stay with us.We looking forward for your next stay.Best Regards,Maria IreneFront Office Manager