The Smokehouse Hotel & Restaurant Cameron Highlands Reviews

Website stated ‘polished’ (service). This was not across the board. The worst was the unfriendly receptionist called Teo, who has no customer service. Smokehouse is in desperate need of a deep clean and maintenance. Chipped bath tub, chipped restarant tables, Dirty rugs, cushions, upholstery and an unsightly sun roof over the restaurant, are signs of neglect. The Glenlee suite’s shower head was broken. We lodged a complaint before leaving for a day’s sightseeing. We returned to discover nothing was done and staff at the reception, who included Teo, had no recall of our complaint. Pillow casss smelt stale and awful. We brought it to Teo and asked her to smell it. She just stared at the pillows, refused to remove her face mask to smell the pillow cases until we insisted for the umpteenth tkme. Unbelievable. It is far from polished. The rooms facing the road, are very noisy throughout the night and day. Do not book these. We do not recommend stays at the Smokehouse. But do go for meals because the waiters are good and the food is pretty decent.

We spend one night as family staycation in this hotel which remind me, my university holiday trip staying in B&B in UK many years ago, it is first time experienced for my wife and 2 kids how's the old British house look like. Nice restaurant set-up and foods :-) The room furniture is a bit run down and hope the hotel operator may consider to upgrade & change. I will come back again to stay in this hotel. Thank you.

No complaint about the hotel, excellent ! However, the traffic jam this area is so heavy.

Management is ultra unfriendly gone the old smoke House hospitality the comon staff are nice but all inexperience they listen to the Management keep apologise and I am a repeat customer stay more then 12 occasion for the last 20 year I come back here because of memory better go stay elsewhere

Great experience in the hotel.Beautiful garden and delicious food.Just enjoy it a lot.

Amazing place. Very private. Service from staff was excellent. Always wanting to please you.

Overall, quite good for business or leisure trip. Looking forward to come again. 3rd time being here, and has tested variety of room types.

Beautiful hotel with English style and garden full with flowers

Nice stay and good breakfast. Good service too!

Excellent hotel. Clean and comfartable Breakfast is awesome Environment is super instagrammable

Me and my family stayed here for 2 days and 1 night.Overall it was a fantastic experience and exellent serivce. The hotel is very enviroment friendly which is great for clearing your mind and to have a relaxing holiday.The room has a lot of windows that gives you natural lighting and chilled night too.Unfortunately, the toiley does not have bidet but it has a different toilet bowl for cleaning.Besides, there's also not much channel on the tv as well as old fridge, the freezer dosen't work.It was full of ice.Lastly, this hotel is quite strict since you have to book the room according the number of your family members.Example, you have to book a family sized room for family of 4.Will come again for sure because its a very lovely and nice hotel!

I feel the hotel want to make money.. Suddenly add charge for my kids. Actually I already booking for family room. Pls beware if u come with limited budget..

Nice experience and well maintained

very pretty and cozy place to stay