Popular Tamuning 4-star Hotels

Have stayed here many times for work. I just wanted to thank everyone at Hilton for taking such good care of us the past few weeks! I was here for work, and it was a bit unnerving being away from home and family during Typhoon Mawar… but I appreciate the hotel’s constant updates and adaptability! Everyone was working so hard to keep us safe during this very tough time, and it’s truly appreciated! Glad we came thru it okay, prayers for the recovery ahead, grateful to Hilton and all your staff. Thank you.

While there are a few positives with this hotel, I do think there are many negatives (below) that need to be addressed. We ended up checking out early and moving to a different hotel that met more of our expectations. Positives -Location -Fun slide, pools are nice (plus baby pool) and kids water park (although very cold) -Free life jacket and baby float rentals -Friendly staff, welcome drink -The ohana grill had really good food and service! Negatives -Rooms are extremely dated and need major renovations. Bathroom had mold, cracks, very run down. It felt gross and unclean. The room quality didn’t remotely match what you’d expect for the price/night. We upgraded to an ocean view and there was no usable patio or chair. -There is a nice outdoor deck that’s smoking and in order to get to the pool and beach, you have to walk through it, so there ends up being a lot of unpleasant smoke inhalation. It seemed like they were catering more to smokers and we were never able to get away from it if we wanted to sit on the deck. Other hotels have a very separate smoking deck so guests do not need to walk in it if they don’t want to. -Music was way too loud in pool area, lobby and restaurants. -Breakfast buffet was below average. While the selection was good, quality was poor. -Beach chairs require a fee, other hotels don’t charge for use of beach chairs.

I really LIKE this property. The rooms were really perfect. Offering just what you need for a 24 hour stay for a more than FAIR price. The hotel was very clean and VERY COMFORTABLE, pillows were clean and I love the 5 gallon water in the room for cold and hot water. This hotel delievered with a great view and clean outdoor patio, it's the little things. The pool has one of the best views in my opinion and I like the location of the property. It's a short walk down some stairs to the beach. The front desk ladies and gentleman were super kind and helpful and did their best. The management is extremely professional and warm. I will be back

My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.

I reserved a corner ocean view room but upon check-in was told that they had upgraded my room to their tower. When I arrived at that room, it overlooked some other roofs of buildings and a pool. This was in no way an upgrade. I called the front desk and told them that I was not happy. They found an ocean/beach view room and moved me. It was not the corner room that I had reserved, but it was okay. As far as the hotel itself, it is a bit dated and needs some renovations. The AC controls in the room does not give an option to select a temperature. It is merely a push button panel with low/med/high buttons (very dated). The room television was very small (about 32”, if that much) and the remote control menu was difficult to navigate. I would have to keep pushing the menu button to get it to finally change from the hotel channel to those of the movie and television channels. The remote control requires some sort of ir device located under the TV to work. It looks like a spy camera, but I used my personal bug/camera detector and decided it was just an ir device for the remote (strange and very dated). Of the three lobby elevators, only one was working. The elevator that takes you to the basement parking makes strange noises and the panel buttons are damaged. The aquarium located near the lobby had tons of algae growth and was in dire need of cleaning. The lighting in the aquarium was very dim and in need of repair/replacement. This was not an appealing aesthetic. When I checked out at 0500 there was nobody working at the front desk. I rang their bell a few times and nobody showed so I left my room key on their counter and proceeded to the airport. As far as the restaurants, the breakfast buffet was good with several options. The Japanese restaurant Sagano was very nice and the food was great. They obviously have a talented chef there. The hotel staff for the most part were very nice. It was just the check-in process mentioned above that was very unsatisfactory. All in all, I will choose a different hotel the next time that I go to Guam.

The club lounge could only be used for breakfast. Also, during the cocktail hour, there were no cocktails at all even though the advertisement said cocktails. The breakfast taste was average, but there were quite a few insects in the vegetables, fruits, and bread. The room and pool were good However, I was woken up several times during the night by the cleaning staff slamming the door of the room next door. The building itself is old, so it's quite noisy. Also, on one day, the Chinese people downstairs were having a party until around 24:00, and it was so noisy that I couldn't help but feel uncomfortable. I warned her, but she wouldn't stop making noise. I booked this hotel thinking it would be a quiet hotel, so I was disappointed.

It's located a little above the center, but walking wasn't a problem. The room was spacious and the hotel view was nice. The parking lot fills up quickly, but you can also park across from the hotel. There are Korean staff, so if you can't communicate well in English, there's no place like this.

Room is remodeled, very clean and nice! The view is great and the location is the best. Service is excellent and the morning Yoga class is for free.

The swimming pool is connected to the sea, making it the most accessible. The bedding was also nice and soft. Breakfast is average (good value for money) However, we recommend that you pay the deposit in cash. I was withdrawn $150 every day. Since it was a check card, the deposit would not be returned until several months had passed. A total deposit of about $320 was withdrawn. On the last day, I received confirmation from the staff that the deposit would not be deducted (I set the balance on the card to 0 won just in case), but in the early morning of the next day, I received another $150 approval failure text message. This is a place where the deposit is taken almost as much as the room price. Where is it? ^_ㅠ I think you kept about $500 as a deposit. Looking at other reviews, I saw that some people only paid $100 in cash, but I thought it would be cleaner to pay in cash in advance and receive cash back when checking out to avoid any headaches🙃 In addition, there were other hotel issues, and even though it was the weekend, Trip.com quickly contacted me through chat and it was resolved well. Thanks to you, I ended my trip in a good mood. Trip.com is awesome Anyway, I have no intention of visiting this hotel again.

Nice waiters, all questions can be answered enthusiastically and handled actively. Comfortable room, not very new, but not old, clean, no noise, no smell. The beach is public, but very quiet, the sand is very fine, white and soft. Water and ice 🧊 are provided on fixed floors, not bottled water. Two sports water bottles are provided, which are just right for swimming. The breakfast buffet is very rich, and the dishes are adjusted every day. Dinner is ordered, and you can choose freely from several restaurants, which is also completely sufficient.