Let me start by the end of our trip. I have neveer checked out from a hotel after one weel stay without the reception asking me how was our stay or wishing a safe return home. And this summarizes all I have to say regarding the hotel mindset in managing their guests. The hotel is clearly understaffed and that can be noted in different ways. The young staff around the pool and beach work hard to deliver drinks and snacks during the day. The pool bar usually had only 2 hardworking people to serve all the guests, which makes you wait sometimes 20 minutes for a drink. On a side note, cocktails were delicious but they are the same throughout the week. No different choices to be made. If you want different drinks, the word ”extra” comes immediately. Pizzas during afternoon is a great touch by the hotel. The beach and the sea are excellent. Note that the sand beach is small so do not expect long walks by the sea, but all the furniture at the beach and around the pool and garden are good and sufficient for all the guests. That was the highlight of all week. The sea was perfect. Activities in the water (one hour per day) were good. The outdoor gym is actually a nice touch and there are 2 table tennis for guest use. Unfortunately the table tennis rackets are in such a state that could only be used for a fire (literally in wood…), which is an indication how the hotel operates. And although two table tennis available, there were only two rackets to play. During our stay, my wife was always on time and ready for the morning exercise (Pilates or yoga). The hotel failed four out of seven days. One of days the instructor actually did not appear and no one seems to care even after reporting. Rooms are small sized but comfortable and with a balcony, which is a must. Cleaning is spotless and we have appreciated that as it was only one person doing the cleaning. Very, very efficient and hard worker. Be aware that when you shower there will be water all over the small bathroom. There is no full protection in the shower deck, which makes it somehow danger after showering due to slippery. The rooms soundproofing is poor and we had terrible experiences, either with loud guests screaming in the room (not children, adults) at night, which the hotel tried to manage it and we had one terrible experience. We were located in rooms that had just outside a pump that worked all night during one specific night. We have complained during dinner time to reception (so around 20H), called from the room after dinner (twice) and actually the hotel did nothing to stop it. The result was one full night without sleeping for all the family. Thank you Brown Beach for that! In the following day, after my morning complain to the reception, the hotel manager apologized and informed us that they had a problem with the pump. A 25 minute massage was offered, which was nice, but that does not replace the careless for our complaints in the night before. It was only needed to shut down the pump and
Very Good
48 Reviews