Heikki
March 23, 2025
I booked a zen room on Trip.com, it was a special offer. When I arrived at the hotel, I was first given a standard room because the reservation had come with them as a standard room instead of a zen room. They apologized, but they also kept repeating that they would upgrade me for free. It's not an upgrade that I get a room that I have paid for and that Trip.com sold me. They should and should have sorted out the matter directly through Trip. The room itself was clean, the jacuzzi was so loud that it was impossible to use it for relaxation. In addition, the plug was stuck, making it difficult to empty. The food in the restaurant was substandard. Breakfast, on the other hand, was really good. Lots of things that could be fixed with a little effort.
Original TextTranslation provided by Google