Zümrüt Palas Otel

Very satisfied with the service and hygiene, family friendly, will order again.

Thank you to the staff for their recommendations and help as it is a very nice hotel that we as a family enjoy. We chose it because it was close to the track and it was an alcohol-free facility. The food was delicious, the staff was friendly and helpful, I recommend it to everyone.

It was a very nice stay for us. There was a caring and helpful service at the reception and in the restaurant. The food was very very good. Most importantly, the hotel staff was friendly, cheerful and respectful. It is a hotel with a warm atmosphere where you can come with your family and even feel at home.

The location of the hotel is right opposite the Tekir Kapı entrance of the ski resort. Therefore, it is very easy to reach the facilities and the gondola track on foot. If you wish, you can get transfer service from the airport or bus station by contacting the facility. The hotel is new and very clean. The size and equipment of the rooms are quite sufficient. Dinner was very successful and diverse. Tea, coffee and snacks are also available between 17-18 hours. The hotel has its own store inside the ski resort (Tekir Kapı) where you can rent equipment. Discounts are provided to hotel customers. Their equipment is quite sufficient for new and intermediate users and they are in good condition. If desired, newer equipment can be rented at a slightly higher cost. The hotel owner, manager and staff are very caring and friendly. They do everything they can for your satisfaction. It's a true family hotel and they manage to make you feel like a member of the family. Its price is the best compared to the hotels in the mountain region, and at the same time, it can be tried as the best in terms of performance due to the things I have mentioned above. If you do not want to commute from Kayseri center to the ski resort every day, if you are tired of thinking about what to eat, if you want to rest in the evenings and prepare yourself for the next day, this is the hotel you are looking for.

4. sezondur Kayseri’de yaptığım kış tatilleri içerisinde en memnun kaldığım konaklamaydı . Başta tüm rezervasyon sürecinden, ayrıldığımız zamana kadar sürekli olarak bizimle ilgilenen Burhan Bey olmak üzere tüm çalışanlar güleryüzlü ve ilgiliydi. Yemekler ***et güzel, lezzetli ve yeterliydi. Temizlik olarak ***et başarılıydı. Odalar ***et sıcaktı. Bir dahaki seferde tereddütsüz kalınacak yer belli oldu. Herşey için teşekkürler.