Guest User
January 15, 2024
The owner Mr. Avinash definitely needs some hospitality lessons. Our original plan had been cancelled and we were not turning up for the trip because of my grandmother's ill health. We had let go of the 32k advance we paid to the property for 5 rooms as the cancellation was pretty last minute however on insistence of the owner regarding his loss due to end minute cancellation a few of us managed to go and could occupy only 3 rooms instead of 5 and had very clearly told the owner that don't do a pro-rata adjustment for rooms against the advance since we were not planning to come and are only coming as an obligation to you. He thanked us over the phone and said we will adjust it. When we reached the property and paid 50k as part amount during checkin they started insisting on pro-rata adjustment to which I very clearly told the reception staff to speak to the owner since we had clearly told him about the same. The next day on 31st Dec, the reception staff plus the property manager on multiple occasions during the day came for asking the balance payment while still insisting on not adjusting the entire advance. When we spoke to the owner about this over the phone, his entire tone of talking changed and he said - "You are not doing charity or an obligation by coming to our property, and if that's the case let me get your car also fuelled up since you are doing charity for us by coming to our property" We simply couldn't believe how simply the owner has turned on his words and his tone changed. We were just thinking we were better off had we not obliged him at all and kept our plan cancelled instead. We had only come and occupied 3 rooms to just let him not suffer a huge loss during new years. All this drama for a 10K adjustment while we were paying 77k for occupying 3 rooms. Sadly for us we also lost our grandmother on 31st night and it was the saddest decision of our life to come to the property and oblige Mr. Avinash. May God guide him for the better in future. As for the property, it is in definite need of some maintenance - our room had no telephone to call the reception, no TV connection, and the shower and hand shower weren't working. We literally had to sit at the edge of the bathtub under the tap to bathe and it was impossible. Don't book safari from the property as the. Property was pretty much misguiding instead of helping us to get the Safari tickets revised for the people who eventually came. Reception staff as well as the owner and also the manager all were pretty useless in this case and wanted us to spend more money just so that we booked one more safari with them instead of using our original booking. When we went to the ticket counter ourselves only then did we understand that we were being made fool of and it was very easy to get a revised ticket from the counter. We ended up booking our safari directly at the counter by paying approx. 5000/- with the Jeep, guide and ticket price. The service staff are smiling and helpful for your n