I had made a reservation for 4/30-5/3, 2022. My father passed away on 4/13, 2022, making it impossible for me to travel, and I consulted with the owner on 4/14, 2022 about canceling the reservation, but they said that they could not accommodate my request for any reason, and that if I canceled, I would have to pay the full amount of the accommodation fee, or 111,000 yen, as a cancellation fee. I think that even if my reservation is canceled now, there is a very high chance that another reservation will come in. I wonder what this owner would think if he was told the same thing when his parent passed away. I wonder if he would think that it couldn't be helped. Before I think about business, I wonder what kind of person he is. No matter what happens, I will never stay at a hotel with such an owner again, and in order to prevent more people from falling victim to this kind of damage, I would like to tell everyone I know that he is a person with such humanity, or rather, a person without a shred of humanity, every time I have the opportunity.
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