Kempinski Hotels in Taiyuan

The service is very good. I forgot my clothes in the room and they contacted us in time to deliver them to my home. The location is excellent, especially suitable for family travel. Also, the hotel is so beautiful, suitable for checking in. The price-performance ratio is also very high. With the room card, you can visit Chunyang Palace for free. In short, I will definitely stay here next time I go.

This is the best and value for money hotel I stayed in last 12 days trip from Beijing, Datong, Taiyuan, Pingyao, Xian. The room is nice, breakfast is good, hotel room even provide you with a washing machine in tge room with detergent free. Highly recommended and great for longer stay. Cheers

The location is excellent, close to Taiyuan South Station and the airport. Airport drop-off service is also provided, which is very convenient. The room is fully equipped, clean and hygienic, with high comfort and comfortable bedding The breakfast meets daily needs and has Shanxi specialty noodles

I was very happy to stay this time because the service was super good. It was mainly because Aunt Wu Weizhen touched us. She noticed that we were girls and prepared pink slippers, hair bands, glasses cloths, and even put sleeping spray on the bedside. On the last day, she also gave us a refrigerator magnet of Wenlv. It was so thoughtful! The location of the hotel is also very good. You can walk 500 to 600 meters to the food street, Gulou Street, and Liuxiang. There are also many places to eat downstairs, so you can solve breakfast

As a hotel under Shanxi Cultural Tourism Group, the quality is guaranteed. The service is very good, clean and sanitary, and the room cleaning is also very attentive. Even if you stay longer, the room will be tidied and the supplies will be replaced. It's just that Taiyuan is too dry, the air conditioner is very warm and dry, and it would be better to have a humidifier.

The environment of the hotel room is very good. I left early in the morning and there was a breakfast package at the front desk. The pillows in the room were very comfortable. The service of the front desk supervisor Han was very good. When I checked out, I left a piece of clothing in the room and helped me mail the courier. I will come back next time if I have a chance.

I traveled to Taiyuan for 2 days on the weekend and booked Taiyuan Wanda Vista Hotel. The big brand is trustworthy. I booked a deluxe king-size bed room with breakfast. The hotel upgraded the superior deluxe king-size bed room for free, which made the stay more comfortable. The room environment was very clean. The hand sanitizer was the flavor I liked, with a light fragrance. The hotel has a wide variety of buffet breakfasts. I ordered 2 bowls of hand-rolled noodles, which tasted good! The emotional value of this stay was full, and I will come again next time.

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different. Pros: - Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process). - Comfy beds and pillows. - The softest and best bathrobes! - Yoga mat in the room in a nice touch Cons: - A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night. - Unfortunately the executive lounge was not open and your only other option is the lobby. - No spa - Only one restaurant open at night and no room service - Is in need of more regular general maintenance Room for improvement: - While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice. - Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free. - Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).

Although the hardware of the hotel is a little old, it doesn't affect anything. It is indeed like what netizens said, the hotel undertakes some government reception, so the service staff is very good, from the lobby to the guest room, all the services are very satisfactory. We stayed in the standard room 726, and the guest room service staff Xiao Zhao on the seventh floor was even more considerate. Seeing that we brought our children to check in, he took the initiative to send the children's toothbrush and toothpaste. The next day we went out for a day of fun. The service staff saw the cup I put in the room and took the initiative to place the cup brush. Seeing that there were washed clothes in my bathroom, he also left laundry detergent. It was so considerate. With this service, it is right for guests who are playing to choose this hotel. In addition, the breakfast was very good.