JW Marriott Hotels in Taiyuan

Shanxi Hotel must be given a five-star rating. We arrived very late at night, and the hotel was already lit. The courtyard was ancient and the hotel lobby was magnificent. The service staff checked in very efficiently and quickly, and the service attitude was very excellent. The breakfast and Chinese buffet was very high-end, and the food and drink met the tastes of all parts of the north and south. It is very close to various attractions. We strolled to the bell tower. On one side of the hotel, you can enter Wenying Park, where you can see the scene of Shanxi people exercising and relaxing. The hotel helped to take the luggage to the car after checking out, and the service was thoughtful. The important point is that we lived on the second floor and it was very quiet, without any noisy sounds, and the sound insulation was very good. The shower was a little smaller, but you can call the front desk. It was too cold. It rained on the day we came, and we didn’t pay much attention to bathing, so we just took a shower. Satisfied, and will tell friends who come to Taiyuan to choose Shanxi Hotel first.

This is the best and value for money hotel I stayed in last 12 days trip from Beijing, Datong, Taiyuan, Pingyao, Xian. The room is nice, breakfast is good, hotel room even provide you with a washing machine in tge room with detergent free. Highly recommended and great for longer stay. Cheers

The room is very clean and spacious, parking is convenient, and it is also convenient to go shopping and eat. It is the first choice for business travel. The breakfast is good. I will come again next time

An old hotel with a great location, but parking is a bit complicated. The person who deserves the most praise is Mr. Gao Bin on the first floor, who took the initiative to help customers solve problems, which directly raised the service level of Guomao

I came to Taiyuan temporarily for one day and booked a reservation at the Shanxi Hotel next to Yingze Street. I was upgraded to a business floor with a relatively new decoration. It was clean and tidy. I was very satisfied.

Facilities: Robots deliver food, which is very convenient Hygiene: The lobby is well decorated, very clean, and the room is very tidy Service: The front desk staff, Xiao Deng Xiaoqing, is very enthusiastic and the check-in is also very fast. If you want to print some homework for your children, there is a self-service printer in the lobby, which is unexpected. Recommended

This stay experience was great, I must give this hotel a thumbs up! As soon as I arrived at the hotel, I was attracted by the grand and warm lobby. The front desk staff was enthusiastic and efficient. They quickly helped me check in and introduced the hotel's services. The room was clean and tidy, and the layout was very attentive. The bedding was soft and comfortable, and I had a good sleep. The intelligent facilities in the room were also amazing. The lights, curtains, and air conditioners can all be controlled with one button, and the experience was full. The hotel has a rich variety of breakfasts, both Chinese and Western, and the taste is amazing. The gym is fully equipped to meet my daily exercise needs. There is also a swimming pool with clear water, and I feel refreshed after swimming. The location is also very good, with shopping malls, restaurants, and attractions around, making travel convenient. This stay was excellent, both the service and facilities were impeccable, and I will come again next time!

Having lived in private residence at an overseas Pullman Hotel, this Pullman is different. Pros: - Very professional, presentable, helpful, prompt, and well spoken multi-lingual staff at reception and breakfast (staff member Ivo is exemplary of these qualities, also Zhao fengpei (gentlemen on the door who helped me with my bag and the car door), and the gentleman that was by the door at check-in who helped expedite the check-in process). - Comfy beds and pillows. - The softest and best bathrobes! - Yoga mat in the room in a nice touch Cons: - A general issue across most hotels is enforcing the non-smoking policy. Unfortunately there was a group of men smoking in the lobby (despite the non-smoking signs), one elevator smelled of cigarette smoke, the a/c seemed to recirculate this smell, and I had to change rooms the second day as the smell of old cigarette smoke was embedded into the pillows and you could smell it every time you walked into the room. Therefore it triggered my asthma. Although they were very busy, I was able to change rooms after the first night. - Unfortunately the executive lounge was not open and your only other option is the lobby. - No spa - Only one restaurant open at night and no room service - Is in need of more regular general maintenance Room for improvement: - While the lounge is unavailable it would be helpful to communicate this to your executive room guests when checking-in or on the booking website which it wasn’t. My husband had to prompt this conversation at check-in. But it was clear there was no set alternative, that is, just go to the lobby lounge and have what you like (no timing, no specifics). This led to confusion for the staff members in the lounge. To save time for staff and the customer, a simple bulleted list on an A4 sheet is what Kempinski do. Perhaps a note on the guests profile or the room number should suffice. - Slightly envious that the other reviewers were upgraded. We were supposed to be upgraded from the executive room for free as a platinum member but that never happened. However, it was good that Kelly offered the minibar, and some drinks and cakes at the lobby lounge as free. - Also, our first executive room 1710 was dark, windows were filthy, it was run down and had no Nespresso machine (compared to 1805 which was the same room type but a lot better).

Although the hardware of the hotel is a little old, it doesn't affect anything. It is indeed like what netizens said, the hotel undertakes some government reception, so the service staff is very good, from the lobby to the guest room, all the services are very satisfactory. We stayed in the standard room 726, and the guest room service staff Xiao Zhao on the seventh floor was even more considerate. Seeing that we brought our children to check in, he took the initiative to send the children's toothbrush and toothpaste. The next day we went out for a day of fun. The service staff saw the cup I put in the room and took the initiative to place the cup brush. Seeing that there were washed clothes in my bathroom, he also left laundry detergent. It was so considerate. With this service, it is right for guests who are playing to choose this hotel. In addition, the breakfast was very good.