Taiyuan Wutong Building Hotel

I drove to Shanxi during the National Day holiday. I stayed here on the first day and was very satisfied. All the facilities were new and clean, the bed was comfortable and I slept very well. The room was very quiet, and I couldn't hear any sound from the corridor or closing the door. There is a large swimming pool on the 8th floor, 1.2-1.4 meters wide, which is perfect for taking children out to play. On the last day of our return trip, I wanted to stay here again, so I booked a room in Building 2. At 10 o'clock, when my child had just gone to bed, I discovered that the room was not soundproof at all. The voices in the corridor sounded like they were next to my ears, and the slamming of doors was super loud. I found the front desk, and I have to praise Li Zhiqiang from the front office. He checked me in twice during my stay. The first time, he was very careful to arrange a quiet room for me. This time, because of the poor soundproofing and too much noise, I couldn't sleep well, so I asked to pay the difference to move to a quieter room in the main building, but Li Zhiqiang directly helped me upgrade to a comfortable king-size room for free. Because I had to hold my sleeping child, Li Zhiqiang also helped me move my luggage to the new room. The young man is very serious about his work, and he is very patient and considerate to travelers. I can't help but praise him. I have to complain about the hotel management. Because I changed rooms, I accidentally left my child's swimming goggles in Building 2. The next morning, my child was going to swim, so I called the front desk and they found the goggles soon. They said they would deliver them to the room immediately, but I waited and waited, and called twice more. Finally, I ran to the front desk, and they took it seriously and made arrangements. It took exactly 30 minutes from the time the glasses were found to the time they were delivered to me. If I had gone downstairs to get them myself, it would have taken 5 minutes at most. We had to wait so long in vain. What is the hotel's procedure for handling lost items? How do the front desk and housekeeping departments hand over their work? I hope to see better service next time.

五星好評！出差旅行的完美之選，第一次入住就被這家酒店的細節驚艷到了！前台的佳藝小姐姐必須點名表揚，專業又温暖的服務真的讓人如沐春風！很仔細的介紹了酒店內部的設施設備和酒店周邊情況，還提醒了房間是直飲水機，問我房間需不需要準備礦泉水。這種被重視的感覺真的很難得！ 酒店優越的環境，完美的服務，下次來太原一定還來這家！！

整體感覺很不錯，值得推薦，乾淨衞生，周邊吃喝也很方便。體驗感很不錯

非常好特別推薦，下次再來住整體環境很好，去機場也很方便，早餐很豐富，到哪裡去都是比較交通發達下次還會再來住

這次入住最讓我驚喜的細節之一，就是酒店禮賓員的卓越服務！特別要感謝李少紅、雷江、王斌三位禮賓員，他們用專業的服務和真誠的微笑，讓我們從入住到離店都感受到了無微不至的關懷。 李少紅在我們抵達時主動迎上前，熱情地幫忙卸運行李，還細心詢問是否需要介紹酒店設施，全程服務既高效又周到；在辦理入住時，前台快速且專業辦理完畢，小姐姐們微笑的樣子讓人們有種如沐春風的感覺； 雷江在我們外出購物回來時，主動幫忙把大包小包送到房間，還貼心地提醒我們酒店提供的包裝服務，解決了我們攜帶紀念品的煩惱； 王斌在退房時不僅麻利地協助裝車，還特意提醒我們檢查隨身物品，這種認真負責的態度讓人倍感温暖！ 行李服務看似簡單，但正是這些細節體現了酒店的管理水平和服務品質。下次一定會再次選擇這家酒店！ 再加一句，早餐真的非常棒非常豐富餐廳服務員服務特別熱情周到，用餐過程十分舒適心情愉悦！

非常非常棒