Lihua Grand Hotel

Facilities: I didn't expect a hotel that opened in 21 years to be so old-fashioned. This was something I never expected before booking. The wooden decoration style of the 90s was filled with the smell of cigarettes, but it can be seen that the hotel is trying to make up for it, with heated clothes drying racks, various disinfectant paper towels, mouthwash, disposable large bath towels, styling water, laundry detergent, humidifiers, air purifiers, multi-hole power strips... Full of details Hygiene: There is dust on the mirror, and it still feels not so clean because it is old Service: This needs to be praised. It can be seen that the hotel is trying its best to remedy the hardware problems with service. It will call to confirm check-in two days in advance to help upgrade the room and arrange airport pick-up. After check-in, it will give fruit, children's toiletries and slippers. Special praise for the children's toiletries with children's cosmetics logo, so all the products can be used with confidence. It is praised in particular. Help add tea, water and drinks, send small gifts, introduce food, lay placemats, and take the initiative to send children's tableware. There are many kinds of food and good taste. The service is in place and smiling. It is really worthy of praise! This makes people particularly recognize and even want to ignore the hardware problems of the room! The above is my personal true feelings and evaluation

The room and the corridor are very spacious, the toiletries and supporting facilities in the room are also very complete, the housekeeper is also very considerate, the manager Zhang Yaru is very considerate, if I didn't have breakfast, she would remind me if I need food delivered to the room, all aspects of the hotel, from the guard at the booth to the lobby reception to the front desk are very professional.

We arrived very late and upgraded our room for free. We scanned the QR code in the room and got free snacks, which was very considerate. The next morning before we left, Manager Zhao Jun helped us pre-order meals and reserved seats in the hotel restaurant. We came back late and they even covered the dishes with insulation covers (Manager Zhao helped to keep an eye on them). Manager Zhao and Miss Fu Yue also helped coordinate the airport drop-off time. The driver, Mr. Li, drove very steadily. The hotel service was very considerate and warm, and it was a very good experience. I will stay here again next time.