To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(2072)
Positive reviews(2008)
Reviews with photos/video(320)
Friendly front desk staff(128)
Large rooms(112)
Near shopping area(88)
Convenient for shopping(81)
Convenient parking(75)
Perfect for kids(46)
Loved the night views(25)
Has rooms for families(18)
Negative reviews(63)
Jasmine*Flower
Executive Room (2 beds)
Stayed in Aug 2023
Couples
13 review
4.5/5
Great
Posted on Aug 22, 2023
What a big surprise to found a Chinese Style Tea corner in the room. At night they prepare dessert & sent to our room. Feel warm.
Breakfast is good.
When check out hotel, Front desk gave me a gift. Another surprise for me.
Will visit again. Of course will recommend to my friends and relatives.
Mathew
Superior Room (2 beds)
Stayed in Mar 2024
Solo travelers
8 review
4.2/5
Very Good
Posted on Mar 11, 2024
Nice hotel good to stay at
Anonymous User
Superior Room (2 beds)
Stayed in Mar 2024
Business travelers
14 review
2.5/5
Posted on May 3, 2024
The toilet lid didn't match and there were cigarette butts under the table! The room had a peculiar smell.
Original TextTranslated by Google
Response from Property: Dear guests, first of all, all the hotel staff sincerely welcome you. We see that you checked into the hotel in March and the toilet seat had not been adjusted at that time. The hotel has included it in the rectification plan in the second quarter and has now adjusted it. complete. Room linens and other cleaning supplies are changed for each guest to ensure hygiene and cleanliness. In addition to daily cleaning, the person in charge of the housekeeping department will regularly lead all colleagues in the housekeeping department to clean every corner of the room. Despite this, there are still some missing parts. Xiaoli sincerely apologizes to you and has fed back to the operations department to strengthen the cleaning of dead corners and odors. We hope to bring a relaxed, comfortable and clean living environment to every guest who stays. We hope you can stay again soon and see our changes. I wish you all the best.
Xiaomuziliyongli
Deluxe Double Room
Stayed in Mar 2024
Family
49 review
1.7/5
Posted on Mar 20, 2024
The room is big and the equipment feels incomplete. Then I think you didn't wipe the toilet in the bathroom. How come there are so many stains and if you can't wipe them off, use some products to clean them? There is blood in the toilet in our room. My husband can wipe it after soaking it with hot water. It won’t hurt you. Why didn’t you check the window? There are several holes and the wind is leaking. The window is thin and the sound insulation is not good. It’s noisy when you sleep. And there are no hairs on the bed. Clean it up and there's still blood
Original TextTranslated by Google
Response from Property: Dear guests, first of all, all the hotel staff sincerely welcome you. The hotel has also verified your questions as soon as possible. Room linens and other cleaning supplies are changed for each guest to ensure cleanliness, facilities and equipment. The next guest will be admitted only after ensuring safety and no hidden dangers. The hotel did not receive any feedback from you regarding linens during your stay. After you reported the window problem, the staff on duty negotiated with you to change rooms without your permission. After you checked out, the hotel engineering department immediately inspected and made adjustments to your room, and the adjustments have now been completed. It is a pity that I could not bring you a perfect stay experience, and I would like to express my most sincere apologies to you. During your stay in the hotel, if you encounter any problems, you can call the front office and guest room phone numbers at any time. All hotel staff are dedicated to serving you 24 hours a day. We look forward to your visit again and we will provide you with better service!
Guest User
Deluxe Double Room
Stayed in Jan 2024
Other
8 review
2.0/5
Posted on Jan 14, 2024
I woke up in the morning and left it for 10 minutes. Who dares to use this water to brush teeth and take a shower? Fortunately, there is a bottle of Nongfu Spring left.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, all the hotel staff sincerely welcome you. We are deeply sorry for your feedback about the water situation during your stay. It has been verified that the water was turbid due to maintenance of property pipelines in the early hours of the evening of January 14th. The maintenance has now been completed, and all staff in the guest rooms have urgently drained the water, and it has now returned to normal. We sincerely apologize again for the inconvenience caused to you. If you have any needs during your stay, you can call the switchboard. All hotel staff are dedicated to serving you 24 hours a day. We hope to bring a relaxed, comfortable and clean living environment to every guest who stays. We hope you can stay again soon and see our changes. I wish you all the best.
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Other
3 review
1.5/5
Posted on Mar 15, 2024
It's just an express hotel, really not that good.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. Xiaoli has reported your problem to the hotel general manager. The hotel leadership attaches great importance to your feedback and has arranged for the work and maintenance department to inspect and repair it. We will provide you and other guests with a more perfect experience for your next stay and make your travel life better. We look forward to visiting again and wish you a happy journey!
Tiantianxiangshang00
Executive Double Room
Stayed in Aug 2021
Family
5 review
5.0/5
Outstanding
Posted on Aug 7, 2021
The location is very good. It is in the center and it is convenient to go to many places around. The front desk of the hotel also left me with the clothes I forgot in the hotel and delivered them to me. When I got home, my clothes were also home until the front desk called me. , I found the forgotten item, 😅 thank you very much. I will take care of it again next time I go to Taiyuan😊
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Baihe Lichen among many hotels. The exquisite and considerate service, comfortable and clean living environment, and delicious food are all designed to make you feel the warmth of "home" during your trip! It is our duty to take good care of the items left behind by our guests. Please feel free to stay at Lily! Thank you for meeting you. We hope that you will have a better stay experience every time we meet you in the future, so that you can feel our attentiveness, care and enthusiasm! Wish you all the best~
Zhenaiziyou
Superior Room (2 beds)
Stayed in Aug 2021
Friends
73 review
5.0/5
Outstanding
Posted on Aug 4, 2021
The hotel is very cost-effective. Although the rooms are not luxuriously decorated, everything is of high quality. Latex pillows and very comfortable beddings and mattresses. I only planned to stay for one night, but I continued to stay and opened two rooms. Conscience Hotel, although the breakfast is not so rich, but every dish is also carefully, this price is still very conscientious.
The front desk service is also very good. I took the initiative to take my luggage and gave two toilets to my aunt. Thank you, I feel very warm
Original TextTranslated by Google
lunky sun
Executive Double Room
Stayed in Jul 2021
Business travelers
70 review
4.5/5
Great
Posted on Jul 22, 2021
To be honest, there are a lot of hotels at this price in Taiyuan. At home level, at first I thought that when I arrived at the hotel, although I entered the room with wooden furniture, I didn’t like the only thing that made me feel that the service was so good. I ordered two takeaways, and a beautiful lady brought them all to me. When I called to answer the phone and asked about the distance to the airport, I knew that the service was good before I went to stay. Although the hotel was average, I praised her for her service. For those who are staying in the hotel all the year round, I think she can go to a five-star hotel. Hotel