Guest User
August 20, 2024
Advantages: The hotel is in a good location, not far from Bell Tower Street, Liuxiang and Shanxi Merchants Museum. The attitude of the staff is pretty good, and they take customer feedback very seriously.
Disadvantages: The room was not hygienic. Long hair was found on the table, and there was obvious dust on the floor and door handles. It can be seen that the cleaning was not serious, let alone the ward rounds! We booked to stay for two nights, but after one night, the room key card could not open the door. When we asked at the front desk, we were told that we have to go to the front desk to get the key card every day. But when we checked in, why didn't the hotel tell us in advance? Where is the sound? (The hotel apologized for sending a piece of fruit. In fact, we hope the hotel can provide service in advance.) The breakfast can only be said to be average. There is nothing outstanding in terms of variety or taste. The only thing I think is okay is the wonton stew and noodle soup!
I can feel that the staff are still working very hard. I hope the hotel can further improve its hygiene and service awareness in the future!
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