During the May Day holiday, I went to Taiyuan and booked Yuantuo Hotel online. The hotel is in a prime location, right in Liuxiang, with Gulou Street at the door, making shopping very convenient. The hotel hardware is very good, with smart toilets, electric curtains, smart electric kettles, robot delivery, large projection, and the decoration is also very regular. Souvenirs were given when checking in, making the guests feel very warm. The breakfast is very good, with many varieties, Shanxi specialty meals, and good service. The front desk service is enthusiastic and the procedures are fast.
The shortcomings are that there is no toilet in the reception hall on the first floor, which is hard to understand. The beer and fruit plate gift package sent to the room was asked twice, and it was said to be on the fourth floor outside, and it was not found in the end. Since it is free, why not give it to the hotel? The smart toilet and kettle should be posted with instructions for use, and older guests don’t know how to use it. The projection cannot watch live TV, and it is basically paid, and the availability is not high. I called the front desk at 10 o'clock in the evening, but no one answered. I asked the next day, and the front desk said it was impossible. The customer service was also very polite, but I always felt uncomfortable. I hope the hotel can improve the details and upgrade the service to make the guests more satisfied. Overall it is still very good. I hope the hotel will get better and better.
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