Taiyuan Changfeng Street Atour X Hotel in North American New World

The hygiene is very poor, and the waiter's attitude is problematic. I told the room attendant and the front desk to tell them not to clean. There was a sign for resting at the door, but someone still came into the room, turned on the light, closed the window, cleaned and put away the cups I had sterilized... The sign hanging at the door said rest. Do you understand the English on it? Do not disturb. I reported it to the front desk, and the front desk still argued that they had knocked on the door and called, which means they were not in the room before they entered. It's really bad. When I checked in, I called to add a quilt. We waited for two hours and went out. When we came back, we called again at 18:30 for the quilt. We called again at 20:00 and the quilt was delivered. When I checked in before, I clearly had breakfast, but I was told that I didn't have breakfast. I was arranged on the 8th floor, and the view from the window was not good. I applied for a high floor and called to ask, but they said no, and they said my window on the 8th floor was the largest. Well, the windows of the whole hotel are the same from the outside. Because it was the Spring Festival, I chose an executive room, which was on the 7th to 13th floor. This arrangement was really unhappy. After reporting it to Ctrip, the front desk called and said that we could change to the 11th floor because the suitcase was opened. My husband said no. We checked in after 12 o'clock. Ctrip provided us with a check-in of 4 hours in advance. If the hygiene was not cleaned well, I could wait. The service awareness of the front desk was too poor. The hardware of the hotel was good, but the bad thing was that the service could not keep up. I will not stay again.

Good service, good breakfast, very friendly front desk, clean room, good location

It's really great, the service is also great. I went to the front desk for consultation several times and they answered me patiently. It's really good. The breakfast is also great. The experience is better than the Atour hotel I stayed in before. I will stay in this hotel when I go to Taiyuan next time~~~

The room was very satisfactory. You can drink tea. I didn't have time to have breakfast. The service of the staff was very good.

Very good environment and service experience. The dining is not as perfunctory as some express hotels. The ingredients are well prepared. Bottled warm water was also given upon check-out.

I checked into Atour Hotel on the 28th and felt unwell in the early morning of that day, with dizziness, vomiting, weakness, and low fever. Because I was here for a short-term business trip, I was unfamiliar with life, and I hadn’t escaped the flu yet. When I called the front desk to ask if there were any medicines to reduce fever, the front desk guy told me that Yaduo only had medicines for external use. If you take them internally, you have to go to the hospital. Maybe it was because I felt that I was really in pain and in a hurry, so I was told to drive me to the hospital. I was speechless when I heard that I felt a surge of heat in my heart. It was very warm, but it was too late and it was really uncomfortable. Too lazy to move, I rejected the brother's kindness. After a while, he used the hotel’s robot to deliver antipyretic patches and warm water to me. I even doubted that Atour Hotel was so warm and considerate. Oh my god, this was my first time in a strange city. The feeling I felt for the first time when I stayed at Atour was unforgettable. Finally, I would like to say that the hotel room is quite nice. There is no smell when entering. The central air conditioning is very good at heating. The room is very warm and the hot water in the bathroom is very comfortable. Hygiene: Very clean. I can't see any dust on the table in my room. I feel more at ease staying at Atour.