Guest User
July 15, 2024
It has been stated on trip.com that it is for two adults and one child (7 years old), and the booking website also states that children aged 0-7 years old can stay for free if they do not need an extra bed. When arriving at the store, the staff kindly reminded us whether to add money for 3 years old. We were worried that the shared room would not be enough for us, but after seeing the original room type for two, we thought it was enough for just one night, so there was no need to change rooms. But the staff also told me that the child would have to pay extra, which I found strange. After a round of communication, it turned out that if the child did not ask for extra pillows and towels, he would not need to pay extra. In the end, since the children’s supplies were also provided by themselves, there was no need to ask for extra pillows and towels. Checked in~ I just think the hotel should explain it more clearly on the booking website (I also remind everyone to read the terms clearly before booking), and they have already informed me that I have a 7-year-old child. The payment was successful online, but when I arrived at the store, it said that I would charge money. If you don't ask clearly, you will really misunderstand the meaning of free accommodation for 0-7 years old, which feels a bit bad. I hope it will be improved. The staff will not charge customers directly if they pre-set that children need extra pillows and towels. It would be better to clearly inform customers that they can choose whether to add extra money or not. But overall, the staff are friendly and responsive.
As for small insects, I personally can accept it. The room is considered tidy if there are no small insects. Small insects only appear in the corridors. After all, it is a rural and mountainous area~
In addition, the sound insulation is not very good. You can still clearly hear the next door chatting until 3 in the morning. The room has basically all the equipment except for the refrigerator (it is clearly stated on the booking website that it is available 😂), but the impact is not big.
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