XI YUN LAI Hot Spring Hotel

XI YUN LAI Hot Spring Hotel Reviews

XI YUN LAI Hot Spring Hotel

Near No.274 Provincial Road (Sanhe Town Hot Spring Tourist Area), Taishan, Guangdong, 529251, ChinaView Hotel Details
XI YUN LAI Hot Spring Hotel
XI YUN LAI Hot Spring HotelXI YUN LAI Hot Spring HotelXI YUN LAI Hot Spring Hotel
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XI YUN LAI Hot Spring Hotel Guest Reviews

4.2/5
441 review
Verified reviews
Location4.1
Amenities4.1
Service4.3
Cleanliness4.3
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All reviews(441)
Positive reviews(410)
Reviews with photos/video(124)
Relaxing hot springs(94)
Classy environment(40)
Close to amusement park(15)
Friendly front desk staff(14)
Perfect for families(13)
Convenient parking(11)
Has play area for children(5)
Beds were average(4)
Negative reviews(29)
Hoo
Premier Twin Room
Stayed in Jun 2024
Family
7 review
2.0/5
Posted on Jun 11, 2024
The room was humid and floor was wet when we checked into the room of 5th Flloor 5010. The wall and ceiling was moldy and the lift has terrible moldy smell. Will not book this hotel again.
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again! I wish you a happy life!
Guest User
Grand King Bed Room With Private Soaking Pool
Stayed in Oct 2024
Family
2 review
3.5/5
Posted on Nov 2, 2024
The hotel facilities are a bit old. The private bathing pool in the Supreme King Room is a large bathtub, and the overall feeling is not as good as his own standard king room. The hot spring can be soaked in the outdoor pool.
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Guest User
Grand King Bed Room With Private Soaking Pool
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Oct 27, 2024
This time I stayed in the hotel's Supreme King Room, which comes with a hot spring pool. The room is simple and clean, the waiters are very polite, the buffet breakfast has a rich variety, and there are many hot spring pools. It was a good trip and I will come here again next time.
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Response from Property: Dear customer, thank you for your evaluation of our hotel and your recognition of our hotel. "Customer first" has always been the purpose of our service. It is our unshirkable responsibility to make customers have a good experience when staying. We look forward to your next visit and wish you a happy life!!!
Chenmacheng
Superior Twin Room (Building 1)
Stayed in Oct 2024
Family
14 review
3.5/5
Posted on Oct 18, 2024
The facilities are old. If you are in a room near the road, it will be a bit noisy because there are many cars. There are not many varieties of breakfast.
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Response from Property: Dear guest, thank you for your review of the hotel! Your valuable comments are very important to us. We will inform the relevant departments of your comments to improve the quality of service. I hope to book this hotel again and give you a different feeling. Looking forward to visiting again!
Heziyunyun
Grand King Bed Room With Private Soaking Pool
Stayed in Sep 2024
Travel with friends
15 review
3.5/5
Posted on Sep 24, 2024
It was a disappointing trip. Due to the hotel room upgrade and renovation, I didn't have a good rest. I booked a Supreme King Room. The room was small, the facilities were old and worn, the bath towels were torn and old, and the small refrigerator was placed randomly, which was in the way. It made people feel uncomfortable. There is one consolation: the hotel's hot spring is good. The room has a hot spring pool. The hot spring water should be cooled down earlier before soaking, so the effect will be better. The restaurant next to the hotel is good. I recommend the Shuibu beef, which is very tender and smooth. The eel pot is also very good. The price-performance ratio is quite good.
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Response from Property: Dear customer, thank you for your stay. We have always paid attention to the guests' experience during their stay. At the same time, we actively improve our professional level and service standards, and strive to make guests feel at home. We are very sorry that we are still not perfect in some aspects. Thank you for taking the time to tell us the shortcomings so that we can improve. We are willing to grow with your attention, look forward to your next visit, and wish you a happy life!!!
roylos
Superior Twin Room (Building 1)
Stayed in Sep 2024
Family
8 review
4.0/5
Very Good
Posted on Sep 18, 2024
Facilities: The facilities in Building 1 are a bit old, and the bed is hard, but it's the type I like Sanitation: Clean, tidy, comfortable and hygienic Environment: Building 1 is close to the road, but the sound insulation is good Service: The front desk is warm and polite, and the problems are handled in a timely manner.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your evaluation of our hotel and your recognition of our hotel. "Customer first" has always been the purpose of our service. It is our unshirkable responsibility to make customers have a good experience when staying. We look forward to your next visit and wish you a happy life!!!
Guest User
Superior Twin Room (Building 1)
Stayed in Sep 2024
Other
1 review
2.6/5
Posted on Sep 11, 2024
The room is small and the facilities are average. The washbasin, shower room and toilet are not user-friendly. It is very inconvenient to go out! The height difference between the bathroom and the room poses a safety hazard and should be decorated with eye-catching signs.
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Guest User
Parent-child Room (Building 1)
Stayed in Aug 2024
Family
8 review
4.7/5
Amazing
Posted on Aug 25, 2024
Overall it was good, the bed was a bit hard. I found the photos of the breakfast buffet, but it seems that not many people have posted them. The restaurant is indeed not big, but it was full in no time. The breakfast variety is rich, the taste is OK, and the speed of replenishing the dishes is OK.
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Guest User
Grand King Bed Room With Private Soaking Pool
Stayed in Jul 2024
Family
2 review
3.7/5
Posted on Aug 7, 2024
History resistant but overall clean. The staff are harmonious and approachable. We will also notify you when you can play.
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Guest User
Superior Twin Room (Building 1)
Stayed in May 2024
Travel with friends
9 review
4.1/5
Very Good
Posted on Jun 20, 2024
The room facilities are a bit old, but the staff are very considerate, which is enough comfort. The swimming pool is basically warm water, which is very suitable for taking children to play in the water. Adults and children have a lot of fun.
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Guest User
Grand King Bed Room With Private Soaking Pool
Stayed in Oct 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Oct 26, 2024
This is my first time to this hot spring hotel. The overall environment and sanitation are pretty good. The hot spring water is really good, and there is also a private pool in the room. The service attitude is also very good, and the overall experience is very good.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your evaluation of our hotel and your recognition of our hotel. "Customer first" has always been the purpose of our service. It is our unshirkable responsibility to make customers have a good experience when staying. We look forward to your next visit and wish you a happy life!!!
grace1818
Superior Twin Room (Building 1)
Stayed in May 2024
Couples
10 review
5.0/5
Outstanding
Posted on May 20, 2024
A great place to relax and unwind, where you can stay and soak in the hot springs.
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Response from Property: Dear guest: Hello! Thank you for your 5-point praise! Every city always has a reason to miss, every season has its unforgettable scenery, and every hotel has its sweet and warm memories. I hope Taishan Xiyunlai will be the warmest and most unique one in your memory! Come back to Xiyun often, and wish you a happy stay!
Guest User
Grand King Bed Room With Private Soaking Pool
Stayed in Apr 2024
Couples
4 review
2.7/5
Posted on Apr 6, 2024
The ceiling is black, the curtains are rotten, and the toilet board is loose and feels like it will rot at any time. The breakfast variety is pitiful 😇 Anyway, I won't go there again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
^_^qingbuyaojiaowomengmengda!
Premier Twin Room
Stayed in Sep 2024
Family
1 review
3.7/5
Posted on Sep 26, 2024
The room is clean and the hotel staff is polite. The hotel facilities and appearance are a bit old. Other things are OK. It would be great if the hotel could be renovated.
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Response from Property: Dear guest, thank you for your review of the hotel! Your valuable opinions are very important to us, and we will inform the relevant departments of your opinions to improve the quality of service. Our hotel is currently being upgraded and updated, and a new room type will be launched soon. Please stay tuned. I hope you can book this hotel again and give you a different feeling. Looking forward to seeing you again!
Jiangzaodaerji
Superior Twin Room (Building 1)
Stayed in Mar 2024
Family
32 review
4.0/5
Very Good
Posted on Mar 18, 2024
The maintenance of the old hotel is acceptable. I just feel that the hot spring water is too hot and I need to think of another way to control the temperature. It is recommended to book a room recently for cheaper! See photos!
Original TextTranslated by Google
Response from Property: We are very sorry for the unpleasant experience you have had. Thank you for your valuable suggestions. We will continue to work hard and look forward to seeing you again.