My experience this time was really bad. When I arrived, I showed the screenshot of my order to the counter staff. After checking, the front desk staff asked me when I ordered it. I told him the time and showed him that it was from trip.com. He said he really didn’t have the order. Of course I refused to leave and asked his supervisor to check again. He reluctantly helped me into the office to check again. He didn’t ask me to sit down next to him. I stood at the front desk for 15 minutes. Finally, I finally found out that my reservation was there, but there was no room in Yuelai that I had reserved. So I was told to upgrade to a room in Lilai, but after entering the room, I found that the decoration was very old and I saw pictures of Yuelai on the platform. It didn’t match, but I stayed. The sound of the engine was super noisy when the air conditioner was turned on. Fortunately, it was autumn and the windows in his room could be opened so the air conditioner was not used. The shower curtain in the bathroom was moldy. I didn't take any pictures because the lighting was too poor. The scariest thing happened on the morning of the day of departure. Between 7:40 and 8:00 in the morning, there were multiple knocks on the door. Finally, a strange man entered the room. When he came to our bed, my mother and I were both women. I was frightened and yelled to ask him what was going on. He wandered around the room and went out. I immediately called the front desk and told me that they would help me adjust the CCTV to check, but when I checked out two hours later in the morning, I still didn’t see the results, so their supervisor came out to talk to me, and I told him why There will be people who can go in without a key and room card. He said that they were also surprised and would check the CCTV to give me an answer. I asked them to come back at four o'clock to see the results. As a result, when I came back at four o'clock, the supervisor left, so I sent a check-in person on the same day. The clerk who said there was no order for me spoke to me. Even though it was his group guests who accidentally entered the wrong room, their room was old and they could enter without a key and room card. He gently said sorry. . I asked them what kind of compensation they had, and he said that since the supervisor had left, there was no way to make any compensation. I thought it was really terrible, and their response was also very bad.
Original TextTranslation provided by Google