Xiaoyunqi
March 6, 2025
When we checked in, they asked us if we needed daily cleaning. After we asked for it, except for towels and sheets being changed on the first day, there was no paper towel on the second day and it was placed in a conspicuous place, but they didn't replenish it for me. On the third day, I opened it and put it on the bed before leaving, but when I came back, there was nothing. The towels were not changed, and the garbage in the trash can was not emptied. When I got to the front desk, there was a young male receptionist. I asked him if my room was cleaned, and he said it was cleaned. I showed him the photos of the room, and now he said that they don't provide cleaning service. WTH? Why did you ask me if I wanted cleaning when I checked in that day?
The male receptionist kept impatiently emphasizing that they were busy. Later, an older employee passed by and heard about it and said that he could help us replenish and replace the items. His attitude was very friendly and he was very different from the younger one. I had endured it and did not lose my temper. When the older employee was helping us replenish the items, the young receptionist's voice came from the intercom, saying that we were unwelcome customers. Although the older employee turned it off immediately, I still felt uncomfortable when I heard it.
When we first arrived at the hotel on the first day, the enthusiasm of the two female employees made us feel that we had chosen the right hotel. However, after seeing this male receptionist, we no longer wanted to choose this hotel again.
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