Maritim Hotel Taicang

Facilities: The hardware is good, the room is large, and the coffee machine is all available. It is relatively new. There were some problems with the sliding door on the day of check-in, but it was solved quickly, which is good. Hygiene: I don't know if it is a problem with our room. There is always an unknown smell in the bathroom sewer. This experience is not very good. The bathtub is a little dirty. Auntie must have not washed it for a long time. Everything else is still ok. Environment: The environment both inside and outside the hotel is very good. There are restaurants downstairs, which is very convenient. Service: The service staff are all very patient and enthusiastic, and the response is very fast. The lady at the front desk also upgraded the room, and the service is matching that of a five-star hotel. Overall, it is highly recommended. The accommodation feels very good.

The room is very comfortable and beautiful. My friends all say it is good and they like it💕 Service: Very attentive and meticulous Hygiene: very clean Environment: The night view of the surrounding towns is beautiful Breakfast: complete variety and delicious

Come here every time, very comfortable. There is also a buy-one-get-one-free cocktail at the lobby bar. Breakfast is also very rich. Worth recommending. A sense of sight in Rothenburg, Germany

After a good stay last week, I chose this hotel again and booked a Ctrip package (includes 1 night stay + 2 desserts). However, after checking in and entering the restaurant, things started to go wrong. **Package misunderstanding**: There was a problem with the two desserts that were clearly included in the set meal during the confirmation process of the restaurant staff. I was told that only one copy was included, indicating that I could give away an extra copy. However, the inaccuracy of this message and the tortuous communication made me question the professionalism of the hotel. I paid what I should have received and not felt like I was receiving a handout. (I didn’t pick up the dessert drinks in the later set meal. I don’t know if a refund can be arranged for this part) **Complaint Process**: When we got to the room, the mood of being honest became even stronger. I called the service center, which was actually the front desk. I was told a lot of nonsense, meaning that the front desk and the restaurant are two departments and can only be transferred to the restaurant manager. I refused to communicate directly with the restaurant manager and hoped to communicate with the person in charge of the hotel as a whole. After communicating with the operation staff, the front desk said that it was so late and the leaders were off work. At this time, I had just finished checking in and it was not before 7:30 pm. I asked the leader when he would go to work and I could wait for him. At this time, the receptionist began to upgrade herself, saying that she could also be responsible for the overall operation of the hotel during the evening shift, and insisted that the restaurant manager contact me, and I firmly refused. Then they started to create obstacles for me, saying that the person in charge was a foreigner. I said it didn't matter. I have communication skills in English and German, so I was asked to wait in the room. A shocking thing happened. Before the legendary foreign person in charge came, or when the restaurant manager called me, my repeated refusals could not stop them from doing whatever they wanted. Through my own hard work and hard work, I was able to obtain a processing channel and was able to communicate with a normal manager on duty. In the end, I offered to upgrade the room type as a perfunctory solution. **Breakfast displeasure**: At breakfast the next day, I found a hair in the food, which was not only disgusting but also a serious violation of food hygiene standards. Maybe it's because the restaurant manager and I just don't get along. **Regrets upon Checking Out**: When checking out, the hotel mentioned the breakfast issue, but this passive response was unacceptable to me. Hotels should be more proactive in facing problems. **Summary evaluation**: The hardware conditions of the hotel room are not bad, but the service is really hard to describe. Considering the location and price, it is difficult to say that it can be matched. Overall, the stay experience was disappointing. Inaccuracies in package information and hygienic issues in the restaurant, especially the hotel's response, have seriously affected satisfaction. I hope the hotel can face up to these problems and improve service quality.